CQ Connector will not start because of license problem
When I start up the CQ Connector gateway I get the following message in the cmd window:
18 Jun 2008 13:08:30,004 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: The ClearQuest Connector has not been started because of license issues on Jazz server(s) .
Please check the Jazz server edition or the license granted to the Jazz login account configured for the ClearQuest Connector.
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.checkLicenses(CQInteropPollingManager.java:791)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initialize(CQInteropPollingManager.java:813)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
I setup the user that the connector runs with, to use the CQ connector license and they have JazzUser permissions.
I am not sure why this is not working, anybody seen anything similiar?
18 Jun 2008 13:08:30,004 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: The ClearQuest Connector has not been started because of license issues on Jazz server(s) .
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.checkLicenses(CQInteropPollingManager.java:791)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initialize(CQInteropPollingManager.java:813)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
I setup the user that the connector runs with, to use the CQ connector license and they have JazzUser permissions.
I am not sure why this is not working, anybody seen anything similiar?
12 answers
Just to clarify: "the bug" we're talking about is a message in the status page like what you saw:
There were problems connecting to the CQ DB, Tconcert/test1
null
The bug is that the message is misleading (and missing information) when there is a problem connecting to the Jazz server. The message in the gateway log about a login or license problem is real, and upgrading to the final release won't help (it will just make the status page more accurate, hopefully).
John
Jazz CQ Connector Team
There were problems connecting to the CQ DB, Tconcert/test1
null
The bug is that the message is misleading (and missing information) when there is a problem connecting to the Jazz server. The message in the gateway log about a login or license problem is real, and upgrading to the final release won't help (it will just make the status page more accurate, hopefully).
John
Jazz CQ Connector Team
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