CQ Connector will not start because of license problem
When I start up the CQ Connector gateway I get the following message in the cmd window:
18 Jun 2008 13:08:30,004 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started com.ibm.team.interop.service.managers.clearquest.common.InteropException: The ClearQuest Connector has not been started because of license issues on Jazz server(s) . at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.checkLicenses(CQInteropPollingManager.java:791) at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initialize(CQInteropPollingManager.java:813) at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:44) at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31) I setup the user that the connector runs with, to use the CQ connector license and they have JazzUser permissions. I am not sure why this is not working, anybody seen anything similiar? |
12 answers
Just to clarify: "the bug" we're talking about is a message in the status page like what you saw:
There were problems connecting to the CQ DB, Tconcert/test1 null The bug is that the message is misleading (and missing information) when there is a problem connecting to the Jazz server. The message in the gateway log about a login or license problem is real, and upgrading to the final release won't help (it will just make the status page more accurate, hopefully). John Jazz CQ Connector Team |
You'll need to upgrade all 3 components - server, client, and CQ connector.
Lorelei |
Do I need to just install the new connector code or the connector code and the New RTC server and client as well?
|
The final release is available for download and contains the fix for this bug.
Lorelei |
That's what you'll see when the CQ Gateway encounters the login/license problem that you originally reported. Have you done something to resolve your original issue? If not, then the Gateway is basically refusing to service any requests because it thinks it isn't licensed to run. If you're still seeing the error message in the Gateway log that you originally reported, then nothing else is going to work.
John Jazz CQ Connector Team |
So I am assuming I am seeing the status problem because of the bug.
So the problem now is that when I go to setup my synchronization rules I get the following error: External type information is not available java.lang.RuntimeException: com.ibm.team.interop.service.mangagers.clearquest.common.InteropException: Server error on the ClearQuest gateway - status 403 I cannot find any information about this on this forum, anybody have any ideas? Thanks |
It's a bug (which has been fixed for the final release) that the message in the status page is bogus; see
https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/57403 But this has been seen when either the Jazz server isn't running, or the CQ gateway cannot contact it for some reason (e.g. bad URL in the com.ibm.team.uris property). One problem others have encountered is having an invalid character in the URL (e.g. '@', perhaps in the username or password field). Such characters need to be escaped according to the URL standard (e.g. '@' is '%40'). John Jazz ClearQuest Connector Team |
Does the CQ Connector account or password have any nonstandard URL characters such as the @ sign or the # character? Such characters must have the appropriate escape character, use "%40" for the @ sign, and "%23" for the # character.
Lorelei |
I am running the Standard edition of the Jazz Server.
Here is the message I get when I check the status of the gateway: Gateway started at: 6/18/08 1:08 PM Uptime: 19:10:14 Gateway Version: I20080530-1457 There were problems connecting to the CQ DB, Tconcert/test1 null I believe I have specified the CQ Connector account and password correctly in the com.ibm.team.uris property. Any other ideas? |
You haven't said which edition of the Jazz server you are running; the Standard edition is required.
John Jazz ClearQuest Connector Team |
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