Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

License required after install iFix

Hello,

I was evaluating the RI 1.0.1 version and I see that a iFix was available. I installed it with install manager and when it finished I couldnt use because a License is required:

Logon Error
CRREL0035E: You cannot log on to the report server. The report server could not check out a user license for you to access this web application.
Contact your report server administrator to report this issue.
Error Details
Cannot find license file.
The license files (or license server system network addresses) attempted are
listed below. Use LM_LICENSE_FILE to use a different license file,
or contact your software provider for a license file.
Feature: insight_user
Filename: C:\flexlm\license.dat
License path: C:\flexlm\license.dat;
FLEXnet Licensing error:-1,359. System Error: 2 "No such file or directory"
For further information, refer to the FLEXnet Licensing documentation,
available at "www.flexerasoftware.com".
Log on again...


I could use the previous version for 90 more days (trial license was not expired yet). What should I do? I try to rollback the change in install manager but its not possible. Is there any way to make available the iFix version until the trial expires? Will I have to install the 1.0.1 version (uninstalling all first)? Will I lost the example reports I have made while testing the RI 1.0.1 version? Is possible to get a trial version for the iFix?

Thanks,
Regards.

0 votes



5 answers

Permanent link
Please provide the following information:

1. When you installed Insight 1.0.1, do you remember what you specify as the license path? The default value is 27000@localhost. Did you change it to an empty string by any chance?

2. Go to your Windows registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\FLEXlm License Manager. What value is assigned to the IBMRATL_LICENSE_FILE string value? Does it exist at all?

0 votes


Permanent link
1.- I left the box empty

2.- Under Software tree the FLEXlm entry not appears.

Thanks

0 votes


Permanent link
Peform the following steps and see if they resolve your issue:

1. Go to your Windows registry and create the HKEY_LOCAL_MACHINE\SOFTWARE\FLEXlm License registry key.
2. Right click on the registry key, create a new String value named "IBMRATL_LICENSE_FILE" and set its value to "27000@localhost".
3. Restart your Insight report server WAS service.

If the above does not work, reboot your machine and test again.

Regards,
Kelvin

0 votes


Permanent link
Correction. In step 2 above, the registry key name should be "FLEXlm License Manager" not "FLEXlm License".

I was able to reproduce the issue and resolve it with the above 3 steps.

Regards,
Kelvin

0 votes


Permanent link
Thanks, that works for me.

Regards,
Sanfe

0 votes

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Apr 14 '11, 5:35 a.m.

Question was seen: 10,146 times

Last updated: Apr 14 '11, 5:35 a.m.

Confirmation Cancel Confirm