How to delete asset information
When we want to choose one asset want to modify, it always report this asset is already deleted. I checked in the RAM database, in the Asset table search by this asset id, but can not find the related Asset information.
Anybody can help to explain that how the RAM show the Asset? It seems when we search Asset in UI, it not check the RAM db to retrieve info. Thanks. |
5 answers
On 3/1/2011 9:23 AM, pantian wrote:
Hi, This means your indexer is not running correctly. The search is done based on an snapshot in time, usually the snapshot is taken every minute. If the indexer is not running correctly the search snapshot is not up to date. -- Rich Kulp Rational Asset Manager developer |
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Hi Rich,
So do you mean we can search the RAM local search folder to find this asset by its id? Thanks. On 3/1/2011 9:23 AM, pantian wrote: |
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On 3/2/2011 2:08 AM, pantian wrote:
Hi Rich, I'm afraid I don't understand what that means. I don't know what a RAM local search folder is. Your problem is not searching for the asset. Your problem is that your indexer is not working correctly. You need to get that fixed. Check your logs and verify that there are no errors. Both the ramdebug.logs and the ramjobserverdebug.logs. You all already indicated that the asset was not in the RAM database itself. In that case there is no way to get asset details because it is deleted. Did you reset your RAM database sometime in the past? If you did that without wiping out the persist area and local index folders then the search index will still have all of the old assets indexed within it, even though they don't actually exist anymore. If your indexer is actually working correctly then this is the only way it could miss the asset delete metric. One last ditch effort would be to go to the Tools page and select Rebuild Index button. This will delete the search index and rebuild it from scratch, using the current contents of the RAM database. -- Rich Kulp Rational Asset Manager developer |
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Hi Rich,
Thanks a lot for your information, we will try to follow your guidance to reset the search build. |
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Hi Rich,
We just test to do as you mean "Tools-> Rebuild search index", it works now, thanks a lot for your help Hi Rich, |
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