How to delete asset information
When we want to choose one asset want to modify, it always report this asset is already deleted. I checked in the RAM database, in the Asset table search by this asset id, but can not find the related Asset information.
Anybody can help to explain that how the RAM show the Asset? It seems when we search Asset in UI, it not check the RAM db to retrieve info.
Thanks.
Anybody can help to explain that how the RAM show the Asset? It seems when we search Asset in UI, it not check the RAM db to retrieve info.
Thanks.
5 answers
On 3/1/2011 9:23 AM, pantian wrote:
Hi,
This means your indexer is not running correctly. The search is done
based on an snapshot in time, usually the snapshot is taken every
minute. If the indexer is not running correctly the search snapshot is
not up to date.
--
Rich Kulp
Rational Asset Manager developer
Hi,
This means your indexer is not running correctly. The search is done
based on an snapshot in time, usually the snapshot is taken every
minute. If the indexer is not running correctly the search snapshot is
not up to date.
--
Rich Kulp
Rational Asset Manager developer
Hi Rich,
So do you mean we can search the RAM local search folder to find this asset by its id?
Thanks.
So do you mean we can search the RAM local search folder to find this asset by its id?
Thanks.
On 3/1/2011 9:23 AM, pantian wrote:
Hi,
This means your indexer is not running correctly. The search is done
based on an snapshot in time, usually the snapshot is taken every
minute. If the indexer is not running correctly the search snapshot is
not up to date.
--
Rich Kulp
Rational Asset Manager developer
On 3/2/2011 2:08 AM, pantian wrote:
I'm afraid I don't understand what that means. I don't know what a RAM
local search folder is.
Your problem is not searching for the asset. Your problem is that your
indexer is not working correctly. You need to get that fixed.
Check your logs and verify that there are no errors. Both the
ramdebug.logs and the ramjobserverdebug.logs.
You all already indicated that the asset was not in the RAM database
itself. In that case there is no way to get asset details because it is
deleted.
Did you reset your RAM database sometime in the past? If you did that
without wiping out the persist area and local index folders then the
search index will still have all of the old assets indexed within it,
even though they don't actually exist anymore. If your indexer is
actually working correctly then this is the only way it could miss the
asset delete metric.
One last ditch effort would be to go to the Tools page and select
Rebuild Index button. This will delete the search index and rebuild it
from scratch, using the current contents of the RAM database.
--
Rich Kulp
Rational Asset Manager developer
Hi Rich,
So do you mean we can search the RAM local search folder to find this
asset by its id?
I'm afraid I don't understand what that means. I don't know what a RAM
local search folder is.
Your problem is not searching for the asset. Your problem is that your
indexer is not working correctly. You need to get that fixed.
Check your logs and verify that there are no errors. Both the
ramdebug.logs and the ramjobserverdebug.logs.
You all already indicated that the asset was not in the RAM database
itself. In that case there is no way to get asset details because it is
deleted.
Did you reset your RAM database sometime in the past? If you did that
without wiping out the persist area and local index folders then the
search index will still have all of the old assets indexed within it,
even though they don't actually exist anymore. If your indexer is
actually working correctly then this is the only way it could miss the
asset delete metric.
One last ditch effort would be to go to the Tools page and select
Rebuild Index button. This will delete the search index and rebuild it
from scratch, using the current contents of the RAM database.
--
Rich Kulp
Rational Asset Manager developer