Cannot access HELP - 7.5.0.1

Hi,

After install RAM 7.5 we were not able to access the Help application due a jsp exception.

We tried to fix the issue checking the RAM configuration but everything was fine. The decision was to update to 7.5.0.1 since we were not up to date.

The fix was being applied when we got an issue migrating the repository and the process stopped.

Then we decided to re-install RAM Server (only the server, we are still using the old repository)

Right now, it is possible to log into RAM (web interface) but the Help issue was not fixed. After click in the Help menu we did not get the expected page, and RAM stops working. The other pages are not accessible anymore and it is necessary to kill the server.

Details:

Environment:
RAM 7.5.0.1
Websphere embedded
Linux Suse Server (x86 64)
Patch Level 11


Exception during Repository Migration:
2/16/11 15:00:31:012 BRST] 0000001b servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I: : Initialization successful.
0000001b lifecycle E JSF1054: (Phase ID: RENDER_RESPONSE 6, View ID: /error/errorMigrate.jsp) Exception thrown during phase execution: javax.faces.event.PhaseEvent
0000001b servlet E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught exception created in one of the service methods of the servlet Faces Servlet in application RAM1WebApplication. Exception created : javax.servlet.ServletException: /error/errorMigrate.jsp(58,5) '#{pc_ErrorMigrate.RTCMessageRendered}' java.lang.NoClassDefFoundError: org.eclipse.jface.text.BadLocationException
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:277)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1663)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1597)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)
at com.ibm.ram.repository.web.security.RAMServletFilter.doFilter(RAMServletFilter.java:499)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
at com.ibm.ram.repository.web.filters.JavascriptSecurityFilter.doFilter(JavascriptSecurityFilter.java:33)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
at com.ibm.ram.repository.web.filters.GZipFilter.doFilter(GZipFilter.java:42)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3826)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:931)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1583)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:445)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:504)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:301)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1563)
Caused by: org.apache.jasper.el.JspELException: /error/errorMigrate.jsp(58,5) '#{pc_ErrorMigrate.RTCMessageRendered}' java.lang.NoClassDefFoundError: org.eclipse.jface.text.BadLocationException
at org.apache.jasper.el.JspValueExpression.getValue(JspValueExpression.java:106)
at javax.faces.component.UIComponentBase.isRendered(UIComponentBase.java:384)
at com.ibm.faces.renderkit.html_extended.Utils.encodeComponent(Utils.java:180)
at com.ibm.faces.renderkit.html_extended.Utils.encodeChildren(Utils.java:173)
at com.ibm.faces.component.UIJspPanel.encodeChildren(UIJspPanel.java:286)
at javax.faces.component.UIComponent.encodeAll(UIComponent.java:936)
at javax.faces.render.Renderer.encodeChildren(Renderer.java:148)
at com.ibm.faces.renderkit.DefaultAjaxRenderer.encodeChildren(DefaultAjaxRenderer.java:73)
at javax.faces.component.UIComponentBase.encodeChildren(UIComponentBase.java:826)
at javax.faces.component.UIComponent.encodeAll(UIComponent.java:936)
at javax.faces.component.UIComponent.encodeAll(UIComponent.java:942)
at javax.faces.component.UIComponent.encodeAll(UIComponent.java:942)
at com.sun.faces.application.ViewHandlerImpl.doRenderView(ViewHandlerImpl.java:292)
at com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:223)
at com.sun.faces.lifecycle.RenderResponsePhase.execute(RenderResponsePhase.java:114)
at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:100)
at com.sun.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:139)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:266)
... 34 more
Caused by: java.lang.NoClassDefFoundError: org.eclipse.jface.text.BadLocationException
at java.lang.J9VMInternals.verifyImpl(Native Method)