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Errors when trying to Link Projects between RTC and RQM


Bobichan P John (112) | asked Aug 19 '10, 9:57 a.m.
I have been struggling with linking projects between RQM (2.0.1 iFix 3 (I20100625_0734)) and RTC (2.0.0.2 iFix 3 (I20100602-1000)). I have followed all the steps on Setting up defect integration with Rational Team Concert as described in the RQM infocenter - http://publib.boulder.ibm.com/infocenter/rqmhelp/v2r0/index.jsp?topic=/com.ibm.rational.test.qm.doc/topics/t_config_rtc_defects_overview.html

When I use the RQM/RTC Web UI of an existing project and try to "Add" the link to an project for testing, I get the following error:

Failed to read service provider catalog resource:

Unable to load URL: /jazz/proxy?

uri=https://9.124.212.38:9443/jazz/rootservices&dojo.preventCache=1282202389812, Status: 500


but if I type the following into the browser:

https://9.124.158.15:9443/jazz/proxy?

uri=https://9.124.212.38:9443/jazz/rootservices&dojo.preventCache=1282202389812

The browser responds with the following:

HTTP 500 Internal Server Error

RQM and RTC are using Apache Tomcat 5.5.28

Any assistance would be greatly appreciated.

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Sandeep Somavarapu (1011) | answered Aug 27 '10, 7:03 a.m.
JAZZ DEVELOPER
Due to the lack of information, not able to say what could be the specific reason

Couple of reasons might be:

Clearing the cookies might help.
May be also an OAuth issue
Check whether the root services url of the server 9.124.212.38 is accessible or not. This can be done by running the url:
https://9.124.212.38:9443/jazz/rootservices

Please provide extra information like friends configuration in both the servers (RTC & RQM). May be logs too will be helpful

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