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question asked: Jun 04 '10, 6:01 a.m.
question was seen: 5,559 times
last updated: Jun 04 '10, 6:01 a.m.

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approvals email notifications for RTC 2.0.0.2

0
Alexander Schinko (355●1●18●12) | asked Jun 04 '10, 6:01 a.m.
Hi,

approver/reviewer don't receive anymore email notifications when adding them as approver or reviewer to a work item even when this option is enabled in the user's profile settings.

We are using RTC 2.0.0.2 Standard.

Other notifications work.

Anybody has the same problem?

3 answers

Most liked answers ↑|Newest answers|Oldest answers

0
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Alexander Schinko (355●1●18●12) | answered Jun 07 '10, 5:58 a.m.
Hi,

approver/reviewer don't receive anymore email notifications when adding them as approver or reviewer to a work item even when this option is enabled in the user's profile settings.

We are using RTC 2.0.0.2 Standard.

Other notifications work.

Anybody has the same problem?


Sorry other notifications don't work! Is there any possibility to log the email sent queue?
0
permanent link
Alexander Schinko (355●1●18●12) | answered Jun 07 '10, 6:22 a.m.
I solved this problem with entering false SMTP server connection settings and then reentering the correct onces.

Something has been blocked with the sending queue.

Is there a way to debug this or another way to force a reconnection to the smtp server?

Hi,

approver/reviewer don't receive anymore email notifications when adding them as approver or reviewer to a work item even when this option is enabled in the user's profile settings.

We are using RTC 2.0.0.2 Standard.

Other notifications work.

Anybody has the same problem?


Sorry other notifications don't work! Is there any possibility to log the email sent queue?
0
permanent link
Jason Batliner (66●1●8●6) | answered Jul 20 '10, 10:11 a.m.
I too am looking for a way to get some visibility into the mail queue and or logs to verify what email is being sent. Did you ever hear back from anyone on this?

Thanks!

Jason Batliner

I solved this problem with entering false SMTP server connection settings and then reentering the correct onces.

Something has been blocked with the sending queue.

Is there a way to debug this or another way to force a reconnection to the smtp server?

Hi,

approver/reviewer don't receive anymore email notifications when adding them as approver or reviewer to a work item even when this option is enabled in the user's profile settings.

We are using RTC 2.0.0.2 Standard.

Other notifications work.

Anybody has the same problem?


Sorry other notifications don't work! Is there any possibility to log the email sent queue?

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