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RTC admin site hanging on loading screen after setup


robert salloum (2142) | asked Apr 28 '10, 6:01 p.m.
I have installed RTC v2.0.0.2 IFIX2.

I have completed the setup steps.

When I try to access the admin site, using https://localhost:9443/jazz/admin, it hangs on the loading screen. I have tried to recycle Tomcat, and try again, but no luck.

I looked at the Jazz.log file, nothing out of the ordinary shows:

2010-04-28 15:52:41,417 INFO uration.OverridablePropertyFileServerConfiguration - CRJAZ1363I Loading configuration from "file:///D%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/jazz/teamserver.properties".
2010-04-28 15:52:43,027 WARN eam.repository.jdbcdriver.internal.db2.Db2Provider - CRJAZ1313I The configured database location value is obsolete for a Jazz server. The db2 property "fullyMaterializeLobData=false" is no longer used.
2010-04-28 15:52:43,042 WARN eam.repository.jdbcdriver.internal.db2.Db2Provider - CRJAZ1314I Please update the "JDBC Location" configuration property and remove the segment "fullyMaterializeLobData=false;".
2010-04-28 15:52:43,714 INFO .repository.service.internal.rdb.ConnectionFactory - CRJAZ1365I Attempting Initial Database Connection Using
Db Name/Location: //localhost:50000/JAZZ:fullyMaterializeLobData=false;user=xxxxxxxx;password=xxxxxxxx;
2010-04-28 15:53:02,635 INFO .repository.service.internal.rdb.ConnectionFactory - CRJAZ1364I Initial database connection successful
Db Product Name: DB2/NT
Db Product Version: SQL09053
Db URL: jdbc:db2://localhost:50000/JAZZ
Jdbc Driver Name: IBM DB2 JDBC Universal Driver Architecture
Jdbc Driver Version: 3.53.70
2010-04-28 15:53:03,229 INFO m.team.fulltext.service.internal.index.IndexConfig - CRJAZ8192I: Fulltext Index Location: D:\Program Files\IBM\JazzTeamServer\server\workitemindex\fulltext_index
2010-04-28 15:53:03,260 INFO m.team.fulltext.service.internal.index.IndexConfig - CRJAZ8190E: The fulltext index location property (indexLocation) should point to an absolute directory but is currently set to 'workitemindex'
2010-04-28 15:53:07,432 WARN com.ibm.team.repository - CRJAZ0956I The server's license will expire on 27-Jun-2010 3:35 PM.
2010-04-28 15:53:09,838 WARN com.ibm.team.repository.servlet.TeamServerServlet - CRJAZ1181I Security notice during initialization: Allowing ADMIN user access. It is recommended that you disable the ADMIN user and create a real user with administrative rights.


Any ideas on how to fix or troubleshoot this?

One answer



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robert salloum (2142) | answered Apr 28 '10, 7:10 p.m.
It seems I can access RTC by just specifying https://localhost:9443/jazz without the "/admin" at the end of it.

I can login. When I logout though, it hangs on the loading screen still.

Is this expected behaviour?




I have installed RTC v2.0.0.2 IFIX2.

I have completed the setup steps.

When I try to access the admin site, using https://localhost:9443/jazz/admin, it hangs on the loading screen. I have tried to recycle Tomcat, and try again, but no luck.

I looked at the Jazz.log file, nothing out of the ordinary shows:

2010-04-28 15:52:41,417 INFO uration.OverridablePropertyFileServerConfiguration - CRJAZ1363I Loading configuration from "file:///D%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/jazz/teamserver.properties".
2010-04-28 15:52:43,027 WARN eam.repository.jdbcdriver.internal.db2.Db2Provider - CRJAZ1313I The configured database location value is obsolete for a Jazz server. The db2 property "fullyMaterializeLobData=false" is no longer used.
2010-04-28 15:52:43,042 WARN eam.repository.jdbcdriver.internal.db2.Db2Provider - CRJAZ1314I Please update the "JDBC Location" configuration property and remove the segment "fullyMaterializeLobData=false;".
2010-04-28 15:52:43,714 INFO .repository.service.internal.rdb.ConnectionFactory - CRJAZ1365I Attempting Initial Database Connection Using
Db Name/Location: //localhost:50000/JAZZ:fullyMaterializeLobData=false;user=xxxxxxxx;password=xxxxxxxx;
2010-04-28 15:53:02,635 INFO .repository.service.internal.rdb.ConnectionFactory - CRJAZ1364I Initial database connection successful
Db Product Name: DB2/NT
Db Product Version: SQL09053
Db URL: jdbc:db2://localhost:50000/JAZZ
Jdbc Driver Name: IBM DB2 JDBC Universal Driver Architecture
Jdbc Driver Version: 3.53.70
2010-04-28 15:53:03,229 INFO m.team.fulltext.service.internal.index.IndexConfig - CRJAZ8192I: Fulltext Index Location: D:\Program Files\IBM\JazzTeamServer\server\workitemindex\fulltext_index
2010-04-28 15:53:03,260 INFO m.team.fulltext.service.internal.index.IndexConfig - CRJAZ8190E: The fulltext index location property (indexLocation) should point to an absolute directory but is currently set to 'workitemindex'
2010-04-28 15:53:07,432 WARN com.ibm.team.repository - CRJAZ0956I The server's license will expire on 27-Jun-2010 3:35 PM.
2010-04-28 15:53:09,838 WARN com.ibm.team.repository.servlet.TeamServerServlet - CRJAZ1181I Security notice during initialization: Allowing ADMIN user access. It is recommended that you disable the ADMIN user and create a real user with administrative rights.


Any ideas on how to fix or troubleshoot this?

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