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question asked: Apr 22 '10, 7:01 p.m.
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Rational Insight: Error 500: SRVE0207E: Uncaught initializat

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Jeoffrey Palacio (11●1●2) | asked Apr 22 '10, 7:01 p.m.
Hi Insight Experts,

I installed Rational Insight 1.0.0.2 on a RHEL 4 update 8 32bit. I choose to automatically configured the DB2 and install WAS instance in an existing WebSphere Server. The installation went successful, then after that I installed and Configure the License Server and run it.

I check all the steps mention on the Rational Insight info center. However, I am getting the following error in my browser.

Error 500: SRVE0207E: Uncaught initialization exception thrown by servlet

I check the SystemOut.log and I found the following errors at the beginning.

00000025 WebApp A SRVE0180I: : cfgss: Adding class library file:/apps/WebSphere/WAS6.1/profiles/RationalInsight/installedApps/afjazz02Node01Cell/IBM Cognos 8.ear/p2pd.war/WEB-INF/lib/cclcfgapi.jar
00000025 WebApp A SRVE0180I: : cfgss: Adding class library file:/apps/WebSphere/WAS6.1/profiles/RationalInsight/installedApps/afjazz02Node01Cell/IBM Cognos 8.ear/p2pd.war/WEB-INF/lib/agentservice.jar
00000025 WebApp A SRVE0180I: : cfgss: Adding class library file:/apps/WebSphere/WAS6.1/profiles/RationalInsight/installedApps/afjazz02Node01Cell/IBM Cognos 8.ear/p2pd.war/WEB-INF/lib/mx4j.jar
00000025 WebApp A SRVE0180I: : cfgss: Adding class library file:/apps/WebSphere/WAS6.1/profiles/RationalInsight/installedApps/afjazz02Node01Cell/IBM Cognos 8.ear/p2pd.war/WEB-INF/lib/jdxslt.jar
00000025 ServletWrappe E SRVE0100E: Did not realize init() exception thrown by servlet cfgss: java.lang.UnsatisfiedLinkError: JCAM_Crypto_JNI (Library is already loaded in another ClassLoader)
at java.lang.ClassLoader.loadLibraryWithPath(ClassLoader.java:986)
at java.lang.ClassLoader.loadLibraryWithClassLoader(ClassLoader.java:950)
at java.lang.System.loadLibrary(System.java:453)
at com.cognos.accman.jcam.crypto.jni.JNISystemProperties.<clinit>(JNISystemProperties.java:13)
at java.lang.J9VMInternals.initializeImpl(Native Method)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:196)
at com.cognos.accman.jcam.crypto.SystemProtectionSession.<init>(SystemProtectionSession.java:39)
at com.cognos.accman.jcam.crypto.misc.Configuration.<init>(Configuration.java:49)
at com.cognos.accman.jcam.crypto.misc.Configuration.getInstanceWithDefaultConfig(Configuration.java:96)


Hope someone help me to figure out what's wrong with it.

Thanks and regards,

Jeoffrey

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Lawrence Mandel (511●2●1) | answered May 10 '10, 12:01 p.m.
FORUM MODERATOR
Hi Jeoffrey,

I haven't seen this specific error before. It may be an issue with the Cognos Web application or with the licensing component. I do need to mention that you're installing on an unsupported and untested platform in RHEL 4. Insight supports RHEL 5 updates 1-4 (depending on the installed version of Insight). Here is a link to the Insight system requirements:

http://www-01.ibm.com/support/docview.wss?rs=3695&context=SSRL5J&context=SSSTWP&q1=system%20requirements&uid=swg27015833&loc=en_US&cs=utf-8&lang=en

Lawrence

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