Changing the server address
We initially configured our servers (RTC, RRC, and RQM) to run on its public facing IP address because the DNS names weren't yet created. Since then the DNS has been configured and we would like to use the names. I want to ensure I've covered all the changes necessary to change the server address.
Other than in changing the public URI in the Jazz Admin web UI in the Advanced Properties, what else needs to be completed?
I have changed the public URI and reconfigured the integration to the other tools, but for RTC whenever I log in through the client it always resolves back to the original IP address. It also sends out the IP address in the team invitation emails.
Other than in changing the public URI in the Jazz Admin web UI in the Advanced Properties, what else needs to be completed?
I have changed the public URI and reconfigured the integration to the other tools, but for RTC whenever I log in through the client it always resolves back to the original IP address. It also sends out the IP address in the team invitation emails.
6 answers
It's possible that some components are caching the public URI and not checking each time. Does restarting the server help?
I've restarted all of the servers, it didn't help. I don't believe it has to do with the cache because the RTC Client resolves back to the IP address each time I change the URL. I've tried multiple times to delete the connection from the RTC Client, then add a new one with the DNS name, and once it connects it resolves back to the IP address.
I have changed the public URI and reconfigured the integration to the other tools, but for RTC whenever I log in through the client it always resolves back to the original IP address. It also sends out the IP address in the team invitation emails.
How did you change the URI? I did pretty much the same thing by going into https://localhost:9443/jazz/setup and doing the custom setup.
Step 4 configures the Public URI Root.
I'm pretty sure you have to click all the way through and click finish at the end. Doing that also changed what the emails say.
I have changed the public URI and reconfigured the integration to the other tools, but for RTC whenever I log in through the client it always resolves back to the original IP address. It also sends out the IP address in the team invitation emails.
How did you change the URI? I did pretty much the same thing by going into https://localhost:9443/jazz/setup and doing the custom setup.
Step 4 configures the Public URI Root.
I'm pretty sure you have to click all the way through and click finish at the end. Doing that also changed what the emails say.
I went to https://<servername>/jazz/admin and went to advanced server settings to set it initially. I also tried re-running the setup but the URI was correct in step 4.
I just learned how to really change it :)
As to your problem, is RTC the only app you have such a problem with or could there be something wrong with the reverse lookup in DNS?
Is this win or *nix?
The DNS is handled by our customer, so i will have to look into that. Our RTC server is running on Windows server 2008