It's all about the answers!

Ask a question

Installation Manager URL returns HTTP 404


Rob Exley (1652) | asked Feb 15 '08, 8:21 a.m.
Not sure if this is a daft newbie problem or not. I have just downloaded the Team Server and Team Concert client (Installer) last night and have tried installing these onto my work XP laptop. Server installed fine but when I unzip the client and execute the install.exe it starts the IBM Installation Manager software but then fails to find any repositories. I am behind a corporate proxy server etc. but even when I configure these details in it still fails.

As a test I tried to enter the repository install URL into my browser and receive a HTTP 404 error. The following is the URL contained within the install.xml file

https://jazz.net/downloads/betas/data/0.6Beta2a/install-repository/

Is this a known problem, or have I missed something?

Thanks

--
Rob.

3 answers



permanent link
James Stuckey (63634) | answered Feb 15 '08, 11:58 a.m.
JAZZ DEVELOPER
You will not be able to access the repository directory itself as
directory listing is not enabled for that URL. However, you can test
your ability to access data in the install repository from a browser
using the following URL:

https://jazz.net/downloads/betas/data/0.6Beta2a/install-repository/repository.xml

Are you able to access that file from a browser? Also, you should be
prompted by the installation manager for your jazz.net username/password
when you attempt to install the RTC client. Are you getting the
password challenge?

-James
Jazz Install Team

permanent link
Rob Exley (1652) | answered Feb 18 '08, 6:35 a.m.
Hi James,

Thanks for the response. Yes I can pull repository.xml file through a browser (Firefox 2.0.0.12) without any problems. The problem seems to be specific to the ability of Installation Manager to connect to the repository.

We are behind an NTLM authenticating proxy and this all works fine with the browsers (Firefox/IE). However when I examine the packet trace with Ethereal it looks to be getting refused when attempting the connection to jazz.net by the proxy which returns a http error 407. Does the Installation Manager support the use of proxy authenication credentials? Apologies, I realise this may now be getting somewhat off-topic and outside your realm.

Regards

--
Rob.

permanent link
James Stuckey (63634) | answered Feb 19 '08, 11:58 a.m.
JAZZ DEVELOPER
Hi Rob,

I have opened work item 44587 to track this issue and am following up
with the installation manager development team. I suspect you are
already aware of this but you can obtain the RTC client as a simple zip
from the download page as well (It's under the 'All Team Concert
Downloads' section labeled 'Team Concert (No Installer)')

-James

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.