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DOCX files from DNG Reports (WebUI)

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Glyn Costello
(235●26●26●72) May 26, 12:10 p.m.

I'm struggling with publishing Document Style Reports from the WebUI. Since updating to 7.1, DNG wants to publish to DOCX. The stylesheets in  \initialization\templates\word have a combination of .doc and .docx in them which I assume is something to do with the update and migration. when running the "initalize publishing service" in DNG, the log only reports on the .doc, the log makes no mention of .docx. 


The issue I'm getting is that if I create a report from a text artifact for example, if I select "Word" then I get a blank page in the output. I have tried this both by removing all .doc styleshets and separately when removing all .docx stylesheets (iniatize after each trial). both ways results in a blank page.

Oddly, if I choose "PDF" it works fine. 

Any thoughts?

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Davyd Norris
(3.8k●2●20) May 26, 7:26 p.m.
I am so glad they've finally moved to DOCX - so many of my clients have had problems generating and not being able to download the result!

I have looked through logs on a couple of clients and I think the '.doc' entry is a logging error, as some of the report style sheets my clients are using are docx but are reported as doc in the log.

When you say a blank page, is it completely blank, or has cover sheet data, or something else? Have you looked in the other logs to see if the report gen failed in some way? None of my clients have reported issues like this and they have a mix of docx and doc

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Glyn Costello
May 27, 3:40 a.m.

Yep, fine with Docx being the default. 

Yes, when I download the word file, it's completely empty like it never saw the stylesheet or DTA. I'm asking our IT to recover the publish folder from old VMs just so I can check it's not something I've done. 
It's odd that the PDF option seems to work. 

Glyn Costello
May 27, 3:55 a.m.

May I ask, should the ".../templates/word/" folder contain only docx files? My folder currently has a doc and a docx for each built-in template. 

Davyd Norris
Jun 08, 6:59 p.m.
Very weird - this topic disappeared for me until today!

I don't know that it matters but you could always move the .doc files into a subdirectory and republish and see what effect it has.

One other thing - is the generated Word file a zero byte length file? Could your org policies be stopping it from being downloaded correctly? Can you connect and try on a different computer or browser?

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Moody Erin
(11) Jun 13, 3:14 a.m.

That's a tricky situation, Glyn! It definitely sounds like the update introduced some unexpected behavior with those document styles. Have you tried looking for any compatibility settings within DNG itself that might be forcing the DOCX output, even with the .doc stylesheets present? Sometimes these version bumps can have hidden configurations.

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Moody Erin
Jun 13, 3:15 a.m.

Paper.io 2

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Question asked: May 26, 12:10 p.m.

Question was seen: 136 times

Last updated: Jun 13, 3:15 a.m.

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