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question asked: Jul 19 '23, 5:29 a.m.
question was seen: 415 times
last updated: Jul 21 '23, 3:41 a.m.

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Artefact Appears in Module for "Where used" but is missing from the same module

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James Bradshaw (23●4) | asked Jul 19 '23, 5:29 a.m.

 We have a case on one of our larger projects, in the core stream. 


11 artefacts that share a heading artefact parent (or should do) are not appearing in the module.

There is no filter on the view. They can't be found by; filtering on the id, finding specific text, or using Go To on the ID.

However if you quick search it finds the original artefact and the Module instance (with correct Module ID). If you open the artefact it's "Where artefact used" shows only the module of interest and the hyperlink taken you to the correct Module but still with the items missing. 

Looking at the history of the module the artefact was added via a change set a few months ago and there is no record of it being removed. 

Does anyone know why this is occurring or how to fix it? 

Comments
Ian Barnard commented Jul 19 '23, 7:34 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Assuming you're using a supported version you should create a support case.

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Davyd Norris (2.6k●2●17) | answered Jul 19 '23, 9:11 p.m.

I've seen this before and it can normally be fixed using the Module Analysis and Repair tools under the RM Server Admin Debug page. Try running that tool to see if there's anything weird detected before calling Support

James Bradshaw selected this answer as the correct answer
Comments
Ian Barnard commented Jul 20 '23, 4:19 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Strongly suggest you create a support case to ask for help with this - certainly don't do any repair without support instructions!

1
Davyd Norris commented Jul 20 '23, 8:36 p.m.
The analysis is actually completely automated Ian - select the project area and push the button, and it'll advise you. Low risk.

Might save you logging a call, where the first thing they'll ask you is if you've done it already.
Ian Barnard commented Jul 21 '23, 3:41 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Given the symptom, you should go straight to support

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