Charcater internationalization issue in RTCz 2.0

Is it a user that you had created before the migration or one that you
create from scratch when the server is on z/OS ?

We have done some tests with our server on z/OS and we can create a user
whose name contains regional chars from either the web-ui or the Eclipse
client, and re-read it correctly from both sides.

Could you try with the Eclipse Client ?
Could you also try with another browser ?

Thanks,

Nicolas


"aleskoprivnikar" <ales> wrote in
message news:hek8vp$43h$1@localhost.localdomain...

The issue is that regional chars () do not work in
some input fields in RTCz webui. Works fine in the wintel version
(PoT). Database is in UTF8. Example attached picture:


This occurs after you save&load from the database.

Any ideas on the matter? Your help is greatly appreciated!

http://img163.imageshack.us/img163/2010/charsz.jpg

Web app server: WAS 6.1.0.27
version: RTCz 2.0.0.1

Server: z/OS 1.10
Client: WindowsXP

Is it a user that you had created before the migration or one that you
create from scratch when the server is on z/OS ?

We have done some tests with our server on z/OS and we can create a user
whose name contains regional chars from either the web-ui or the Eclipse
client, and re-read it correctly from both sides.

Could you try with the Eclipse Client ?
Could you also try with another browser ?

Thanks,

Nicolas


"aleskoprivnikar" <ales> wrote in
message news:hek8vp$43h$1@localhost.localdomain...

The issue is that regional chars () do not work in
some input fields in RTCz webui. Works fine in the wintel version
(PoT). Database is in UTF8. Example attached picture:


This occurs after you save&load from the database.

Any ideas on the matter? Your help is greatly appreciated!

http://img163.imageshack.us/img163/2010/charsz.jpg

Web app server: WAS 6.1.0.27
version: RTCz 2.0.0.1

Server: z/OS 1.10
Client: WindowsXP

Hi,

we have a good news. If we save our characters in Eclipse Client encoding works fine and it is displayed correctly in Client and web UI.

Then we tried to change values in web UI and saved. Now we have a problem, encoding is not displaying correctly in both tools. web and Eclipse Client.

We can add users and property values through Eclipse Client (not a problem), it is not good, but we can. The problem is that noticed encoding problems on dashboards, caption viewlet and on work items created with web ui.

So we need to find the reason why we have problem in we UI and to establish normal work with web client.

Thank You,

Silvije Horvat

Hello,
may you please confirm that:
- display is OK with RTC Client and appropriate settings
- display is not OK in the WebUI

Did you try both IE7 and FF3?
Do you have appropriate language installed in your browser? (Hungarian)

Hello,
may you please confirm that:
- display is OK with RTC Client and appropriate settings
- display is not OK in the WebUI

Did you try both IE7 and FF3?
Do you have appropriate language installed in your browser? (Hungarian)

Hello,

- display is OK with RTC Client and appropriate settings - confirmed
- display is not OK in the WebUI - confirmed


Did you try both IE7 and FF3? - Yes, we tried
Do you have appropriate language installed in your browser? (Hungarian) - Yes, we have appropriate Croatian language istalled in our browsers.

Silvije

Could you open a defect in jazz.net (in the "Jazz Foundation" project area)
against the Repository/Admin UI component ? That will facilitate resolving
this issue and involve more people.

Thank you,

Nicolas



"silhor" <silvijeh> wrote in message
news:hf0gvm$lfh$1@localhost.localdomain...

ejodetwrote:
Hello,
may you please confirm that:
- display is OK with RTC Client and appropriate settings
- display is not OK in the WebUI

Did you try both IE7 and FF3?
Do you have appropriate language installed in your browser?
(Hungarian)

Hello,

- display is OK with RTC Client and appropriate settings - confirmed
- display is not OK in the WebUI - confirmed


Did you try both IE7 and FF3? - Yes, we tried
Do you have appropriate language installed in your browser?
(Hungarian) - Yes, we have appropriate Croatian language istalled in
our browsers.

Silvije

Could you open a defect in jazz.net (in the "Jazz Foundation" project area)
against the Repository/Admin UI component ? That will facilitate resolving
this issue and involve more people.

Thank you,

Nicolas



"silhor" <silvijeh> wrote in message
news:hf0gvm$lfh$1@localhost.localdomain...

ejodetwrote:
Hello,
may you please confirm that:
- display is OK with RTC Client and appropriate settings
- display is not OK in the WebUI

Did you try both IE7 and FF3?
Do you have appropriate language installed in your browser?
(Hungarian)

Hello,

- display is OK with RTC Client and appropriate settings - confirmed
- display is not OK in the WebUI - confirmed


Did you try both IE7 and FF3? - Yes, we tried
Do you have appropriate language installed in your browser?
(Hungarian) - Yes, we have appropriate Croatian language istalled in
our browsers.

Silvije

Hello,

I have a good news. We resolved this issue on the customer site today. There is no need to open a defect in jazz.net.

I'd like to thank you all involved in the resolution of this problem.

We succesfully solved all issues that we had with this problem in WAS installation which had this properties:

-Dclient.encoding.override=ISO8859-2 -Dfile.encoding=ISO8859-2
-Duser.timezone=Europe/Vienna

In administration console of WAS, in Application Servers - XYZ(name of the server) - Process Definition - Servant - Java Virtual Machine - Configuration - General Properties we replaced this property with UTF-8:

-Dclient.encoding.override=UTF-8 -Dfile.encoding=UTF-8

encoding and after restart we can use our letters in the WEB UI of RTCz.

Thank You.

Silvije