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RTC Server Down: Error fetching server status information.


Zdenek Boruvka (5162) | asked Nov 11 '09, 8:59 a.m.
Login works, nothing from the database (even administration) is not displayed and exceptio is thrown..

java.lang.Exception
com.ibm.team.repository.common.transport.ServerHttpUtil.serializeError(ServerHttpUtil.java:1057)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleException(AbstractTeamServerServlet.java:1143)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleException(AbstractTeamServerServlet.java:1130)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1639)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1471)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:90)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:111)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:75)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:121)
com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:54)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
java.lang.Thread.run(Thread.java:810)

Any suggestions?

Thx.
Z.

2 answers



permanent link
Jan Šťastný (1212147) | answered Nov 11 '09, 9:57 a.m.
Collaborating with zboruvka and searching deeper we found this:
2009-11-11 15:18:53,980 [      AsynchronousTaskRunner-4] ERROR repository.service.internal.rdb.JDBCConnectionP

ool - Database connection is null. Check database status and availiablity.
com.ibm.team.repository.common.InternalRepositoryException: Database connection is null. Check database status
and availiablity.

in jazz.log

Jazz restart helped.

But anyways -- is there a way to solve this without Jazz restart?
More descriptive error message would also be helpful...

permanent link
Anthony Kesterton (7.5k7180136) | answered Nov 11 '09, 2:42 p.m.
JAZZ DEVELOPER
Collaborating with zboruvka and searching deeper we found this:
2009-11-11 15:18:53,980 [      AsynchronousTaskRunner-4] ERROR repository.service.internal.rdb.JDBCConnectionP

ool - Database connection is null. Check database status and availiablity.
com.ibm.team.repository.common.InternalRepositoryException: Database connection is null. Check database status
and availiablity.

in jazz.log

Jazz restart helped.

But anyways -- is there a way to solve this without Jazz restart?
More descriptive error message would also be helpful...


I seem to recall this kind of error when my database was stopped but the app server was running. Restarting the database may help, but if not, you will need to restart the jazz server once you have restarted the database.

anthony

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