ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0740I
We are receiving the following error message in the JTS log. the userid is a valid LDAP account - Windows AD
We are using JTS 4.0.1
We are using JTS 4.0.1
2013-07-16 16:10:00,930 [ WebContainer : 16] ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0740I Er
ror fetching information for the user "peasu01" from the external user directory.
javax.naming.CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset]; Remaining na
me: 'dc=ca,dc=com'
3 answers
Hi John, to me it seems this error is caused by a possible connection error to your ldap server which may have caused due to network issues. However, if this is consistently happening for a particular user then you may want to check if the ldap attributes that you have specified for the User Property Names Mapping are correct and available for the affected user.
add the following to the JTS log4j.properties
# Turn on INFO messages from LDAP nightly sync task
log4j.logger.com.ibm.team.repository.service.internal.userregistry.ldap=DEBUG
Reload the properties
https://<server.com>:9443/jts/admin?internal=true#action=com.ibm.team.repository.admin.reloadLoggingSettings
Click the button
Start the synch of LDAP
and check the log for more info
# Turn on INFO messages from LDAP nightly sync task
log4j.logger.com.ibm.team.repository.service.internal.userregistry.ldap=DEBUG
Reload the properties
https://<server.com>:9443/jts/admin?internal=true#action=com.ibm.team.repository.admin.reloadLoggingSettings
Click the button
Start the synch of LDAP
and check the log for more info