ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0740I
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We are receiving the following error message in the JTS log. the userid is a valid LDAP account - Windows AD
We are using JTS 4.0.1
We are using JTS 4.0.1
2013-07-16 16:10:00,930 [ WebContainer : 16] ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0740I Er
ror fetching information for the user "peasu01" from the external user directory.
javax.naming.CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset]; Remaining na
me: 'dc=ca,dc=com'
3 answers
![](http://jazz.net/_images/myphoto/79f940551ab212fa55dea1199fdbff68.jpg)
Hi John, to me it seems this error is caused by a possible connection error to your ldap server which may have caused due to network issues. However, if this is consistently happening for a particular user then you may want to check if the ldap attributes that you have specified for the User Property Names Mapping are correct and available for the affected user.
![](http://jazz.net/_images/myphoto/79f940551ab212fa55dea1199fdbff68.jpg)
add the following to the JTS log4j.properties
# Turn on INFO messages from LDAP nightly sync task
log4j.logger.com.ibm.team.repository.service.internal.userregistry.ldap=DEBUG
Reload the properties
https://<server.com>:9443/jts/admin?internal=true#action=com.ibm.team.repository.admin.reloadLoggingSettings
Click the button
Start the synch of LDAP
and check the log for more info
# Turn on INFO messages from LDAP nightly sync task
log4j.logger.com.ibm.team.repository.service.internal.userregistry.ldap=DEBUG
Reload the properties
https://<server.com>:9443/jts/admin?internal=true#action=com.ibm.team.repository.admin.reloadLoggingSettings
Click the button
Start the synch of LDAP
and check the log for more info