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Unable to access QM project area


Andrew Clement (727954) | asked Nov 29 '18, 6:36 p.m.

I upgraded CLM from 6.0.1 to 6.0.5.

After upgrade succeeded, I am not able to access QM.  
Upon accessing QM project areas, the following error was displayed:  
   
You have successfully logged into Jazz Team Server but you are not  authorized to access Rational Quality Manager:  
An error response was received from the Jazz Team Server.  
Status=400 Message CRJAZ0972I The "com.ibm.rqm.login" operation was forbidden because the "Practitioner" license is currently deactivated.  

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Howard Hsiao (5.5k17) | answered Nov 29 '18, 6:38 p.m.
JAZZ DEVELOPER
edited Nov 29 '18, 6:45 p.m.

This looks like that the user is not assigned a Practitioner-Floating license and could be using a deactivated trial license.
That's why you are seeing the "license has been deactivated" error.
Check if current user has been assigned a Practitioner-Floating license.

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