It's all about the answers!

Ask a question

Unable to access QM project area


Andrew Clement (7272473) | asked Nov 29 '18, 6:36 p.m.

I upgraded CLM from 6.0.1 to 6.0.5.

After upgrade succeeded, I am not able to access QM.  
Upon accessing QM project areas, the following error was displayed:  
   
You have successfully logged into Jazz Team Server but you are not  authorized to access Rational Quality Manager:  
An error response was received from the Jazz Team Server.  
Status=400 Message CRJAZ0972I The "com.ibm.rqm.login" operation was forbidden because the "Practitioner" license is currently deactivated.  

Accepted answer


permanent link
Howard Hsiao (5.5k17) | answered Nov 29 '18, 6:38 p.m.
JAZZ DEVELOPER
edited Nov 29 '18, 6:45 p.m.

This looks like that the user is not assigned a Practitioner-Floating license and could be using a deactivated trial license.
That's why you are seeing the "license has been deactivated" error.
Check if current user has been assigned a Practitioner-Floating license.

Andrew Clement selected this answer as the correct answer

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.