RTC : checkout failure: CRJAZ1371E The following URL cannot be reached
Hello ,
I am using RTC 5.0.2 build tool kit in Jenkins 1.6.27. In one of my Jenkins job while RTC checkout operation, the build fails with following error. This error is transient. This error does not occurs always. But the error occurrence is consistent atleast once in a week. Any clues on how to debug the issue. FYI: RTC proxy links are called in the Jenkins job.
RTC server version : 6.0.3
RTC build tool kit version : 5.0.2
Jenkins version : 1.6.27
FATAL: RTC : checkout failure: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.filesystem.common.IFilesystemService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
com.ibm.team.repository.common.transport.ConnectionException: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.filesystem.common.IFilesystemService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
at com.ibm.team.repository.transport.client.ClientHttpUtil.executePrimitiveRequest(ClientHttpUtil.java:1322)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:373)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:323)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:221)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:230)
at com.ibm.team.repository.transport.client.RemoteTeamService.executeCancelableHttpMethod(RemoteTeamService.java:565)
at com.ibm.team.repository.transport.client.RemoteTeamService.invokePost(RemoteTeamService.java:552)
at com.ibm.team.repository.transport.client.RemoteTeamService.executeMethod(RemoteTeamService.java:493)
at com.ibm.team.repository.transport.client.RemoteTeamService.invoke(RemoteTeamService.java:194)
at com.ibm.team.repository.transport.client.ServiceInvocationHandler.invoke(ServiceInvocationHandler.java:43)
at com.sun.proxy.$Proxy80.getFileTreeByVersionable4(Unknown Source)
at sun.reflect.GeneratedMethodAccessor461.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invokeServiceCall(ServiceInterfaceProxy.java:254)
at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invoke(ServiceInterfaceProxy.java:110)
at com.sun.proxy.$Proxy80.getFileTreeByVersionable4(Unknown Source)
at sun.reflect.GeneratedMethodAccessor461.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.ibm.team.scm.client.internal.ScmServiceInterfaceProxy$2.run(ScmServiceInterfaceProxy.java:168)
at com.ibm.team.repository.client.internal.TeamRepository$3.run(TeamRepository.java:1324)
at com.ibm.team.repository.common.transport.CancelableCaller.call(CancelableCaller.java:79)
at com.ibm.team.repository.client.internal.TeamRepository.callCancelableService(TeamRepository.java:1319)
at com.ibm.team.scm.client.internal.ScmClientLibraryContext.callCancelableService(ScmClientLibraryContext.java:71)
at com.ibm.team.scm.client.internal.ScmServiceInterfaceProxy.invokeCancelableService(ScmServiceInterfaceProxy.java:164)
at com.ibm.team.scm.client.internal.ScmServiceInterfaceProxy.invoke(ScmServiceInterfaceProxy.java:92)
at com.sun.proxy.$Proxy80.getFileTreeByVersionable4(Unknown Source)
at com.ibm.team.filesystem.client.internal.FileSystemServiceProxy.getFileTreeByVersionable(FileSystemServiceProxy.java:287)
at com.ibm.team.filesystem.client.internal.operations.LoadOperation.load(LoadOperation.java:1062)
at com.ibm.team.filesystem.client.internal.operations.LoadOperation$1.run(LoadOperation.java:715)
at com.ibm.team.filesystem.client.internal.SharingManager.runWithinFileSystemLock(SharingManager.java:935)
at com.ibm.team.filesystem.client.internal.operations.FileSystemOperation.runWithinFileSystemLock(FileSystemOperation.java:165)
at com.ibm.team.filesystem.client.internal.operations.FileSystemOperation.runWithinFileSystemLock(FileSystemOperation.java:145)
at com.ibm.team.filesystem.client.internal.operations.LoadOperation.execute(LoadOperation.java:753)
at com.ibm.team.filesystem.client.internal.operations.FileSystemOperation.run(FileSystemOperation.java:90)
at com.ibm.team.build.internal.scm.SourceControlUtility.updateFileCopyArea(SourceControlUtility.java:664)
at com.ibm.team.build.internal.hjplugin.rtc.RepositoryConnection.checkout(RepositoryConnection.java:440)
at com.ibm.team.build.internal.hjplugin.rtc.RTCFacade.checkout(RTCFacade.java:393)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.ibm.team.build.internal.hjplugin.RTCFacadeFactory$RTCFacadeWrapper.invoke(RTCFacadeFactory.java:115)
at com.ibm.team.build.internal.hjplugin.RTCCheckoutTask.invoke(RTCCheckoutTask.java:165)
at com.ibm.team.build.internal.hjplugin.RTCCheckoutTask.invoke(RTCCheckoutTask.java:31)
at hudson.FilePath.act(FilePath.java:991)
at hudson.FilePath.act(FilePath.java:969)
at com.ibm.team.build.internal.hjplugin.RTCScm.checkout(RTCScm.java:1107)
at hudson.scm.SCM.checkout(SCM.java:485)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1277)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:610)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:532)
at hudson.model.Run.execute(Run.java:1741)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:408)
Caused by: java.net.ConnectException: Connection refused
at sun.nio.ch.Net.connect0(Native Method)
at sun.nio.ch.Net.connect(Net.java:454)
at sun.nio.ch.Net.connect(Net.java:446)
at sun.nio.ch.SocketChannelImpl.connect(SocketChannelImpl.java:648)
at com.ibm.team.repository.transport.client.InterruptableSocketFactory.doConnect(InterruptableSocketFactory.java:142)
at com.ibm.team.repository.transport.client.InterruptableSocketFactory.createSocket(InterruptableSocketFactory.java:69)
at com.ibm.team.repository.transport.client.SecureInterruptableSocketFactory.createSocket(SecureInterruptableSocketFactory.java:302)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executePrimitiveRequest(ClientHttpUtil.java:1294)
... 57 more
FATAL: RTC : checkout failure: RTC : checkout failure: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.filesystem.common.IFilesystemService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
hudson.AbortException: RTC : checkout failure: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.filesystem.common.IFilesystemService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
at com.ibm.team.build.internal.hjplugin.RTCCheckoutTask.invoke(RTCCheckoutTask.java:198)
at com.ibm.team.build.internal.hjplugin.RTCCheckoutTask.invoke(RTCCheckoutTask.java:31)
at hudson.FilePath.act(FilePath.java:991)
at hudson.FilePath.act(FilePath.java:969)
at com.ibm.team.build.internal.hjplugin.RTCScm.checkout(RTCScm.java:1107)
at hudson.scm.SCM.checkout(SCM.java:485)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1277)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:610)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:532)
at hudson.model.Run.execute(Run.java:1741)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:408)
ERROR: RTC : checkout failure: RTC : checkout failure: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.filesystem.common.IFilesystemService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
FATAL: Error marking RTC build as completed: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.repository.common.internal.IRepositoryRemoteService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
The RTC build may still be running. You may need to manually cancel it in RTC.
com.ibm.team.repository.common.transport.ConnectionException: CRJAZ1371E The following URL cannot be reached: https://rtcserver:9080/jazz/service/com.ibm.team.repository.common.internal.IRepositoryRemoteService. The server cannot be reached. The network could not connect to the server. Error details: Connection refused.
at com.ibm.team.repository.transport.client.ClientHttpUtil.executePrimitiveRequest(ClientHttpUtil.java:1322)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:373)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:323)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:221)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executeHttpMethod(ClientHttpUtil.java:230)
at com.ibm.team.repository.transport.client.RemoteTeamService.executeCancelableHttpMethod(RemoteTeamService.java:565)
at com.ibm.team.repository.transport.client.RemoteTeamService.invokePost(RemoteTeamService.java:552)
at com.ibm.team.repository.transport.client.RemoteTeamService.executeMethod(RemoteTeamService.java:493)
at com.ibm.team.repository.transport.client.RemoteTeamService.invoke(RemoteTeamService.java:194)
at com.ibm.team.repository.transport.client.ServiceInvocationHandler.invoke(ServiceInvocationHandler.java:43)
at com.sun.proxy.$Proxy46.fetchOrRefreshItems(Unknown Source)
at sun.reflect.GeneratedMethodAccessor444.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invokeServiceCall(ServiceInterfaceProxy.java:254)
at com.ibm.team.repository.client.internal.ServiceInterfaceProxy.invoke(ServiceInterfaceProxy.java:110)
at com.sun.proxy.$Proxy46.fetchOrRefreshItems(Unknown Source)
at com.ibm.team.repository.client.internal.ItemManager$3.run(ItemManager.java:1580)
at com.ibm.team.repository.client.internal.ItemManager$3.run(ItemManager.java:1)
at com.ibm.team.repository.client.internal.TeamRepository$3.run(TeamRepository.java:1324)
at com.ibm.team.repository.common.transport.CancelableCaller.call(CancelableCaller.java:79)
at com.ibm.team.repository.client.internal.TeamRepository.callCancelableService(TeamRepository.java:1319)
at com.ibm.team.repository.client.internal.TeamPlatformObject.callCancelableService(TeamPlatformObject.java:42)
at com.ibm.team.repository.client.internal.ItemManager.internalFetchItem(ItemManager.java:1575)
at com.ibm.team.repository.client.internal.ItemManager.access$1(ItemManager.java:1557)
at com.ibm.team.repository.client.internal.ItemManager$AbstractStore.retrieveItem(ItemManager.java:194)
at com.ibm.team.repository.client.internal.ItemManager$CurrentStore.fetchItem(ItemManager.java:319)
at com.ibm.team.repository.client.internal.ItemManager.fetchCompleteItem(ItemManager.java:843)
at com.ibm.team.build.internal.hjplugin.rtc.BuildConnection.terminateBuild(BuildConnection.java:278)
at com.ibm.team.build.internal.hjplugin.rtc.RepositoryConnection.terminateBuild(RepositoryConnection.java:531)
at com.ibm.team.build.internal.hjplugin.rtc.RTCFacade.terminateBuild(RTCFacade.java:347)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.ibm.team.build.internal.hjplugin.RTCFacadeFactory$RTCFacadeWrapper.invoke(RTCFacadeFactory.java:115)
at com.ibm.team.build.internal.hjplugin.util.RTCFacadeFacade.terminateBuild(RTCFacadeFacade.java:566)
at com.ibm.team.build.internal.hjplugin.RTCRunListener.onCompleted(RTCRunListener.java:83)
at hudson.model.listeners.RunListener.fireCompleted(RunListener.java:201)
at hudson.model.Run.execute(Run.java:1786)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:408)
Caused by: java.net.ConnectException: Connection refused
at sun.nio.ch.Net.connect0(Native Method)
at sun.nio.ch.Net.connect(Net.java:454)
at sun.nio.ch.Net.connect(Net.java:446)
at sun.nio.ch.SocketChannelImpl.connect(SocketChannelImpl.java:648)
at com.ibm.team.repository.transport.client.InterruptableSocketFactory.doConnect(InterruptableSocketFactory.java:142)
at com.ibm.team.repository.transport.client.InterruptableSocketFactory.createSocket(InterruptableSocketFactory.java:69)
at com.ibm.team.repository.transport.client.SecureInterruptableSocketFactory.createSocket(SecureInterruptableSocketFactory.java:302)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.ibm.team.repository.transport.client.ClientHttpUtil.executePrimitiveRequest(ClientHttpUtil.java:1294)
... 42 more
Warning: you have no plugins providing access control for builds, so falling back to legacy behavior of permitting any downstream builds to be triggered
Finished: FAILURE
One answer
One HUGE problem that I see is that you are using RTC at its unprotected URL on port 9080 rather than 9443.
Unless you have intentially changed the port, and subsequently turned off all SSL/TLS communications, then your problem is the URL you are connecting to.
Second problem: You're not using the fully qualified domain name (unless you've removed it before posting on this thread, which is wise).
Third problem: You should be using an HTTP server in front of any of the CLM instances. Here's why: https://www.strongback.us/2017/12/why-you-need-to-front-end-your-clm-servers-with-an-http-server
