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Cannot create a repository connection from RTC Client to Jazz server


PRAVEENKUMAR KOTRICK (111) | asked Sep 17 '18, 10:37 a.m.

 Hello,


When i try to connect to a Jazz server from RTC client i am getting the error shown below

CRJAZ2381E cannot connect to the repository at URL "https://conticlment.clm.ibmcloud.com/am",make sure that the server is running and available.

But i was able to login to server from browser directly succesfully

Version of the Jazz server and RTC client are shown below

Jazz server:Version: 6.0.5
Rational Team Concert:
Version: 6.0.5
Build id: RTC-CLIENT-I20171103-1916



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Ralph Schoon (60.7k33643) | answered Sep 18 '18, 2:31 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

 Talk to the cloud provider. You might need a proxy or something. With no information in your question no way to tell. Even if you provided error messages it would be hard.


Comments
PRAVEENKUMAR KOTRICK commented Sep 19 '18, 4:07 a.m.

  Thank You for the response will check with the Cloud Provider


PRAVEENKUMAR KOTRICK commented Sep 19 '18, 4:42 a.m.

 i have jazz server admin rights can you tell what i need to look for in jazz server to enable connection from rtc client


Ralph Schoon commented Sep 19 '18, 5:21 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

There is nothing in the Jazz Server you should need to do. I don't know why this does not work for you. There might be network or other issues that is why I suggested to talk to the people that run the system, maybe they can see anything in their logs or know you need some kind of proxy or something. 

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