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error retrieving data using RTC and MS visual studio


Milan Krivic (9807159130) | asked Oct 22 '12, 9:41 a.m.
edited Oct 22 '12, 11:45 a.m. by Ralph Schoon (57.1k23642)
Hi,

in our development team we have often a weird situation. After some time of inactivity in RTC, we are being disconnected, and after we reconnect again, we got a message about error retrieving data.

After doing refresh, we are prompted to reload projects, where we sometimes loose our changes which were in local repository.

Did anyone else have this problem?

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Ralph Schoon (57.1k23642) | answered Oct 22 '12, 11:48 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Milan, there is a work item about silent log off of the visual studio client in 3.0.1. That should be fixed now. See  https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/189024 for more details.

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Sreerupa Sen (1.0k4) | answered Oct 24 '12, 2:22 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Hi Ralph/Milan,
    I'm not sure that this is the same problem as that being tracked by the RTC silently logging off issue. For one, users there never reconnected - Milan says they reconnect after being disconnected - does that mean you log on again, Milan? For another, no one so far has complained that they are prompted to reload and then eventually lose their changes.
    What I'd like is to have a look at the error logs. So if you would set your RTC trace level to Info ( via Team Concert->Windows->Team Concert Log) , and reproduce this problem, that would be super. You can then use the Save Log Files button in that same view to save the log files. Please create a work item describing this problem and attach the logs.

Cheers
--Rupa

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