How do users correct a missing license issue within RTC?
We have had two of our stakeholders report a new error when trying to create an RTC item. Previously they could create without any issue.
"Missing required license. An error response was recieved from the Jazz Team server. Status=400. Message: CRJAZ1848E to perform the Save Work operation the user (SERHATY@fr.ibm.com) must have one of the follow licenses........."
What advise do we give to users who experience this please?
One answer
Tell the administrator to please assign a RTC contributor license or another license that is appropriate to the user or check license servers.
RTC always requires a license to save as far as I can tell.
Comments
It is also possible that the floating licenses were all used up at the time the user experienced the issue. Ask the users to try at a quieter time to confirm this. If true, you need to purchase more floating licenses.
Thanks Donald I will feed that back.
@Ralph is there some instructions around on this process?
Easy enough to find in the product documentation:
https://jazz.net/help-dev/clm/index.jsp?topic=%2Fcom.ibm.jazz.repository.web.admin.doc%2Ftopics%2Fc_managing_licenses.html
There might be additional customer specific processes to manage project area membership, server access and license in companies.