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question asked: Mar 20 '18, 9:40 a.m.
question was seen: 2,496 times
last updated: Mar 21 '18, 8:04 a.m.

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How do users correct a missing license issue within RTC?

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Rob Beesley (8●3) | asked Mar 20 '18, 9:40 a.m.

We have had two of our stakeholders report a new error when trying to create an RTC item. Previously they could create without any issue.

"Missing required license. An error response was recieved from the Jazz Team server. Status=400. Message: CRJAZ1848E to perform the Save Work operation the user (SERHATY@fr.ibm.com) must have one of the follow licenses........."

What advise do we give to users who experience this please?

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Ralph Schoon (63.5k●3●36●46) | answered Mar 20 '18, 9:46 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Tell the administrator to please assign a RTC contributor license or another license that is appropriate to the user or check license servers.

RTC always requires a license to save as far as I can tell.


Comments
Donald Nong commented Mar 20 '18, 8:25 p.m.

It is also possible that the floating licenses were all used up at the time the user experienced the issue. Ask the users to try at a quieter time to confirm this. If true, you need to purchase more floating licenses.

Rob Beesley commented Mar 21 '18, 7:22 a.m.

Thanks Donald I will feed that back.

@Ralph is there some instructions around on this process?

Ralph Schoon commented Mar 21 '18, 8:04 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Easy enough to find in the product documentation:

https://jazz.net/help-dev/clm/index.jsp?topic=%2Fcom.ibm.jazz.repository.web.admin.doc%2Ftopics%2Fc_managing_licenses.html

There might be additional customer specific processes to manage project area membership, server access and license in companies.

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