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Jazz email notification is not working "No Connection"

Pierre Jouen (135) | asked Nov 22 '17, 3:19 a.m.


I configure the E-mail Settings with these informations :

E-mail Settings      
Connection Properties
Property            Current Value       
Enable E-mail Notification    true   
SMTP Server     
SMTP Server port        25   
SMTP Username            pjouen   
SMTP Password            **
Restrict To Whitelist        false   
Whitelist            none   
Debug Mail API            false   
E-mail From Address   
E-mail From Name        Jazz Server    
SMTP Reply Address        none   
Transport Reuse Count        19   
Use STARTTLS            false  

But when I try to send a test email a get the error "no connection"

Has someone an idea ? Where can I find log files  ?


       P. Jouen


Pierre Jouen commented Nov 22 '17, 5:35 a.m. | edited Jul 19 '19, 6:41 a.m.

Thanks for the log location. Now I find in ccm.log : An error response was received from the Jazz Team Server. Status=503. Message: CRJAZ1479I An attempt was made to activate the "" service during a period when activation was disabled.  This occurs most often when the server is coming down.

What could be the reason of that ?

2 answers

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Ralph Schoon (62.7k33643) | answered Nov 22 '17, 4:04 a.m.
edited Nov 22 '17, 4:09 a.m.

Please read How should I ask a question in the Forum if I want to receive useful answers? and refine your question.

In general the server log files are in InstallDir/server/logs.

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jyoti mishra (45130) | answered Nov 22 '17, 8:18 a.m.

 Hi ,

   Disable the firewall and  uninstalled the antivirus.May be Antivirus is creating problem.

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