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question asked: Sep 16 '15, 12:08 a.m.
question was seen: 9,721 times
last updated: Sep 16 '15, 4:43 a.m.

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What can be the cause for failing to upload files to Source Control in RTC Web client?

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Donald Nong (14.5k●4●14) | asked Sep 16 '15, 12:08 a.m.
Some users were having problems with upload files to RTC source control in a browser from a network drive, and we found the below exception in the ccm.log file.


At that time, if users moved the files to another network drive first, the upload was successful. The problem was consistent with all files, regardless size, on that particular network drive. The problem went away after a few days.
This is with RTC 5.0 running on WAS.
What can be the cause (even a wild guess)? Do you think it's an environmental issue or code level (product) issue?
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Ralph Schoon commented Sep 16 '15, 4:39 a.m. | edited Sep 16 '15, 4:43 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

If this is specific to one network drive, my wild guess would be it has something to do with properties of that drive.

Especially if I see the
caused by java.io.IOException ..... reason: The specified network name is no longer available.

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