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How to get the forgotten password for ccm/jts/qm/rm user in RTC 6.0.3

Suhas Samprathi Jayathirtha (112) | asked Jul 24 '17, 3:20 p.m.

 How can i get the passwords for ccm/jts/qm/rm user in RTC 6.0.3. If i check in, i can see the password to be in encrypted format. I dont remember the original password. How can i get that.

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Donald Nong (14.5k414) | answered Jul 24 '17, 8:29 p.m.

If a password can be easily decrypted, it is deemed to be unsafe and I doubt that many users will continue to use such encryption method. There is information about how the password is encrypted, but not decrypted.

The password that you referred to is most likely the database password. Why don't you just change the password and update it in the file, or the Advanced Properties page?

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