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question asked: Oct 13 '09, 11:04 a.m.
question was seen: 5,707 times
last updated: Oct 13 '09, 11:04 a.m.

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Can't display reports from Eclipse client

0
Mark Ingebretson (585●1●52●36) | asked Oct 13 '09, 11:04 a.m.
We have a project which will not display reports from the Eclipse
client. It works from the web client, but not Eclipse. The server is
running RTC 2.0.

Multiple users report the problem. The same Eclipse client can run
reports from other repositories, and even another project in the same
repository.

Running a shared report usually results in this error displayed in the
editor pane instead of the report:

This program cannot display the webpage
Most likely causes:
- you are not connected to the internet
- the website is encountering problems
- there might be a typing error in the address

I've also seen this error:

Navigation to the webpage was canceled
What you can try:
- Refresh the page

I don't see anything pertaining to this in the system log. The project
public URI root appears to be configured correctly.

Thanks for your help.

2 answers

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0
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James Moody (3.3k●2●4) | answered Oct 13 '09, 1:33 p.m.
JAZZ DEVELOPER
On 10/13/2009 11:04 AM, Mark Ingebretson wrote:
We have a project which will not display reports from the Eclipse
client. It works from the web client, but not Eclipse. The server is
running RTC 2.0.

Multiple users report the problem. The same Eclipse client can run
reports from other repositories, and even another project in the same
repository.

Running a shared report usually results in this error displayed in the
editor pane instead of the report:

This program cannot display the webpage
Most likely causes:
- you are not connected to the internet
- the website is encountering problems
- there might be a typing error in the address

I've also seen this error:

Navigation to the webpage was canceled
What you can try:
- Refresh the page

I don't see anything pertaining to this in the system log. The project
public URI root appears to be configured correctly.

Thanks for your help.

Can you confirm you're running on Windows? If so, what version of
Internet Explorer do you have installed? Any interesting differences in
the configurations of the different servers that might help?

If you could open a work item against the Reports component with the
details, we can use this to track the problem.

Thanks,

james
RTC Reports Team Lead
0
permanent link
Mark Ingebretson (585●1●52●36) | answered Oct 13 '09, 3:36 p.m.
James Moody wrote:

Can you confirm you're running on Windows? If so, what version of
Internet Explorer do you have installed? Any interesting differences in
the configurations of the different servers that might help?

If you could open a work item against the Reports component with the
details, we can use this to track the problem.

Thanks,

james
RTC Reports Team Lead

Hi James,

I've opened this defect:

https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=96585

It's Windows clients which have IE7 installed which fail. We found one
client still with IE6, and that worked OK.

There's no server differences. A different project in the same
repository also works OK.

Thanks.

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