How to define an email notification when a Work Item is changing of State
Hello,
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Accepted answer
What you described is pretty much the "email rule" in ClearQuest. RTC works quite differently comparing to ClearQuest, so you'd better follow Ralph's advice.
Pascal Jean selected this answer as the correct answer
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One other answer
Ralph Schoon (61.5k●3●36●43)
| answered May 03 '17, 12:10 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER There is the standard e-mail notification that a user can configure for subscribed work items. There is no built in capability that would simply allow to configure the workflow to do what you ask for.
It is possible to create Java based extensions to do this however. An example is https://rsjazz.wordpress.com/2015/10/16/due-date-notifier-an-asynchronous-task-example/ and it would be possible to do this in a follow up action as well. An entry point https://rsjazz.wordpress.com/2016/07/15/build-on-state-change-work-item-save-participant/ .
PS: RTC has numerous mechanisms built in (e.g. atom feeds) to avoid spamming the users, so that e-mail can actually be avoided.
Comments Thank you Ralph.
I should have mark this aslo as an accepted answer but I click the second answer first.
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