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question asked: Apr 14 '17, 6:07 a.m.
question was seen: 2,450 times
last updated: Apr 19 '17, 2:26 p.m.

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DNG 6.0.3 Trial version

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Yoram Ben-Haim (43●1●17) | asked Apr 14 '17, 6:07 a.m.

Few days ago I registered to the DNG 6.0.3 Trial version, in order to have “Look and Feel”  experience with this tool. 

Actually, a day after I started to work with, creating folders and have some information inside, <o:p> </o:p>

I repeatedly rejected by the tool with the following notification: <o:p> </o:p>

 

ID CRRRW7291E  Your permissions for access to the project could not be retrieved from the server. Your user information might not be configured correctly.

Timeout exceeded
Error: Timeout exceeded at _6 [as constructor] (https://doorsng603.clm.ibmcloud.com/rm/web/_js/?include=A~&etag=Eo7QUWbnJvz_en_US&_proxyURL=%2Frm&ss=KgOaK&locale=en-us:275:14) at new _6 (https://doorsng603.clm.ibmcloud.com/rm/web/_js/?include=A~&etag=Eo7QUWbnJvz_en_US&_proxyURL=%2Frm&ss=KgOaK&locale=en-us:276:46) at _8 (https://doorsng603.clm.ibmcloud.com/rm/web/_js/?include=A~&etag=Eo7QUWbnJvz_en_US&_proxyURL=%2Frm&ss=KgOaK&locale=en-us:575:951) <o:p> </o:p>

<o:p>   </o:p> BTW: Im using Chrome web browser, does it matter?!

Accepted answer

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permanent link
Donald Nong (14.5k●6●14) | answered Apr 14 '17, 6:52 a.m.

This is the IBM Cloud trial, which is currently maintained by ClearObject. I don't know the "official" way to contact them for trial support, but maybe you can try the "Contact" link at the top of the page where you submit your trial registration.

Yoram Ben-Haim selected this answer as the correct answer
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Yoram Ben-Haim commented Apr 14 '17, 7:07 a.m.

 Thanks. I already did with no answer ): 

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permanent link
Bret Kramer (11) | answered Apr 19 '17, 2:26 p.m.

 Yoram, please contact me directly if you are still having problems accessing the site.  bret.kramer@clearobject.com

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