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RTC email notification problem; emails keep going on QUEUE

sukhyun hong (111) | asked Aug 29 '16, 9:45 p.m.
edited Aug 29 '16, 9:48 p.m.


I need to stop emails going on queue to RTC users and it would be great if someone helps me out.

The tool version is 5.0.2, and here's my problem.

The emails that have been sent before are resent to users and these make them crazy.

I've googled it so many times but it has still not been solved; Resetting advanced configuration and restarting the server didn't work at all..

Is there anything I can do?

Thank you in advance.

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shweta ranaware (3711052) | answered May 23 '19, 8:34 a.m.

 Hi All, 

Any Updates on above question.

Ralph Schoon commented May 23 '19, 9:10 a.m.

The question is from 2016. Consider create your own question. Also, check the server logs and provide more information. 

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