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Searching work items


David Davies (20612713) | asked Aug 05 '09, 1:13 p.m.
Hi guys

Been using this for a while now and have recently upgraded to 2.0 Std. When using either the web or the eclipse client we are find problems searching for work items.

In the web client, if I select Work Items and then use the search box to look for text it doesn't bring back all the matching items but only a subset.

Any ideas as to whats wrong?

thanks

David

17 answers



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Work Item & UI Commons Team (1.3k1) | answered Aug 06 '09, 4:05 a.m.
daviesd wrote:
Hi guys

Been using this for a while now and have recently upgraded to 2.0 Std.
When using either the web or the eclipse client we are find problems
searching for work items.

In the web client, if I select Work Items and then use the search box
to look for text it doesn't bring back all the matching items but
only a subset.

Any ideas as to whats wrong?

thanks

David


Are these work items from different project areas? Searches are usually
scoped by project area. E.g. in the Eclipse Client you select the
project area to search in.

Did you recently move to a different server? Note that the location of
the fulltext index (used for these searches) is separate from the
database, so maybe there is a disparity now.

Otherwise, please open a bug report on this issue to further look into
the details. If you migrated from 1.0 to 2.0, the migration log would be
useful as well.

--
Benjamin Pasero
Work Item & UI Commons Team

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David Davies (20612713) | answered Aug 06 '09, 5:50 a.m.
Hi Benjamin

All of the work items are in the same project area.

We have moved to a new database as part of the upgrade from 1.0 to 2.0. Where is the fulltext index located and how do we reset it if needed??

many thanks

David

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Work Item & UI Commons Team (1.3k1) | answered Aug 06 '09, 7:58 a.m.
daviesd wrote:
Hi Benjamin

All of the work items are in the same project area.

We have moved to a new database as part of the upgrade from 1.0 to
2.0. Where is the fulltext index located and how do we reset it if
needed??

many thanks

David


Ok, the fulltext location is configurable in the Admin Web UI. If you
move to a new server, the fulltext location is not moved and likely
stale. I recommend you run the repository tools to re-create the
fulltext index at the right location (use the -rebuildTextIndices
parameter).

--
Benjamin Pasero
Work Item & UI Commons Team

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David Davies (20612713) | answered Aug 07 '09, 8:16 a.m.
Hi Benjamin

I ran the repotools -rebuildTextIndices and it completed with no errors. Not sure if I need to restart the server or not.

Looking at me web client, if I click on work items and then run the predefined query, All Stories. I can see a story with a summary of 'Use cases for golden 4 matching' and I can open this on the screen. If I then use the search box on the top left and search for the word 'golden' it finds no matches. It is selected to search All Word Items.

Any ideas?

thanks

David

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Work Item & UI Commons Team (1.3k1) | answered Aug 07 '09, 11:07 a.m.
daviesd wrote:
Hi Benjamin

I ran the repotools -rebuildTextIndices and it completed with no
errors. Not sure if I need to restart the server or not.

Looking at me web client, if I click on work items and then run the
predefined query, All Stories. I can see a story with a summary of
'Use cases for golden 4 matching' and I can open this on the screen.
If I then use the search box on the top left and search for the word
'golden' it finds no matches. It is selected to search All Word
Items.

Any ideas?

thanks

David


Please take a look at
http://publib.boulder.ibm.com/infocenter/rtc/v2r0m0/index.jsp?topic=/com.ibm.team.install.doc/topics/c_repotools_overview.html
on how to use the repository tools. You need to stop the server, run
repository tools and start the server again.

Can you access the fulltext index location as configured by the Admin
properties? Is there some data inside or is it empty?

--
Benjamin Pasero
Work Item & UI Commons Team

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David Davies (20612713) | answered Aug 07 '09, 12:02 p.m.
Hi

Stopped and restarted the server, still no joy.

In the location of the fulltext there is a directory called com.ibm.ibm.team.workitem.WorkItem. This contains 3 files which all have a timestamp of when I can the repotools command. _23.cfs <424K>, segments.gen <1K>, segments_49 <1K>

David

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Anthony Kesterton (7.5k9180136) | answered Aug 07 '09, 5:14 p.m.
JAZZ DEVELOPER
Hi

Stopped and restarted the server, still no joy.

In the location of the fulltext there is a directory called com.ibm.ibm.team.workitem.WorkItem. This contains 3 files which all have a timestamp of when I can the repotools command. _23.cfs <424K>, segments.gen <1K>, segments_49 <1K>

David


Hi David

Just to be really precise - did you stop the server, *re-run* the repotools command while the server is not running, and then start the server?

anthony

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David Davies (20612713) | answered Aug 08 '09, 3:56 p.m.
Hi Anthony

Yep, stopped the server, ran the repotools command and then restarted the server. Had a look in the fulltext directory and the 3 files were timestamped with the correct time. Still didn't find the records though using text, it works fine if I type in the number.

cheers

David

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Anthony Kesterton (7.5k9180136) | answered Aug 08 '09, 4:09 p.m.
JAZZ DEVELOPER
Hi Anthony

Yep, stopped the server, ran the repotools command and then restarted the server. Had a look in the fulltext directory and the 3 files were timestamped with the correct time. Still didn't find the records though using text, it works fine if I type in the number.

cheers

David


OK - next thing to try - if you go to your browser, clear the browser cache - does that make any difference?

anthony

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Work Item & UI Commons Team (1.3k1) | answered Aug 10 '09, 4:33 a.m.
kesterto wrote:
daviesdwrote:
Hi Anthony
Yep, stopped the server, ran the repotools command and then
restarted the server. Had a look in the fulltext directory and the 3
files were timestamped with the correct time. Still didn't find the
records though using text, it works fine if I type in the number.
cheers

David

OK - next thing to try - if you go to your browser, clear the browser
cache - does that make any difference?

anthony


Maybe there is a different issue: Note that we cap the number of results
at a certain amount, so if you search for high freauent terms (e.g.
"team") you might not see all results. Could you give an example of
there it failed?

Also one thing to try out: If you think a work item should be part of
the result of your search, try saving it once (e.g. add a subcriber) to
force a reindexingf of its contents (this happens on every save). This
ensures it must be in the fulltext index.

Also, I guess you have configured the search in a way that it looks in
the right project area? To do a search across all project areas you can
use the Jazz Text Search from the Search menu of the Eclipse client. Are
the results you expect returned from there?

--
Benjamin Pasero
Work Item & UI Commons Team

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