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question asked: Jan 21 '16, 8:48 p.m.
question was seen: 1,629 times
last updated: Jan 22 '16, 12:14 a.m.

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"Tracked By" link value missing in Print from Module.

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Tony Kwa (20●10●22) | asked Jan 21 '16, 8:48 p.m.
I am trying to create a traceability report which goes from RRC -CCM(RTC)- RQM using the RRC Module functionality.  I created a module - selected the attributes links that I want.    In the screen view - everything looks good.  But when I print it - from the top right "Creae and Print" option.  The printed document (PDF or Word) does not show the 'tracked by' values.  The column is displayed but no values are displayed.

I have  made sure the "include links, tags .." option is toggled properly and that the values are displayed on creen before clicking the print button.

I have also made sure that there is enough space on the page and that it is not a truncation problem.  The missing value is in the middle of the page.  Not a truncation issue!!

We are on CLM Version 4.04.
Please help....!!

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Donald Nong (14.5k●6●14) | answered Jan 21 '16, 11:04 p.m.
I can see the same behavior in RDNG 5.0.2, and believe this is by design.

The link type does not really matter. What matters is which artifact is linked - the module artifact or the base artifact. When the link is with the module artifact, it will be printed; when it's with the base artifact, it will not be printed. This is true for all print options under the Create Report and Print button. Toggling the "include links, tags and comments from base artifacts" only affects the screen view, not the printing.
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Tony Kwa commented Jan 21 '16, 11:21 p.m.

By Design!!

Surely this is something that we should provide a fix for?

I will have a hard time explaining to the client why the print Module option doesn't  skips data when it is too hard to retrieve.  It is reasonable for the client to expect a fix for this problem.


Tony Kwa commented Jan 22 '16, 12:06 a.m.

The immediate answer to this problem for us is a custom to pull in the Tracked By Value.      Can you advise if this is possible?  There must be something stopping it if the standard functionality doesn't work when we want to request data across from RTC  from RRC(base module). 

Donald Nong commented Jan 22 '16, 12:14 a.m.

It seems that you are not aware of the existence of "module artifacts" and "base artifacts". See blow link for more details.
https://jazz.net/help-dev/clm/index.jsp?re=1&topic=/com.ibm.rational.rrm.help.doc/topics/t_reuse_artifacts_modules.html&scope=null

When I said "by design", I meant that printing function only look at "module artifacts". It's a reasonable design. If it always contains the links from base artifacts, other users will complain that why the printout contains links that are not shown in the web page.

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