How do I make CLM 6.0 run as a service?

Question

I need to run CLM 6.0 as a Windows service. I have followed the instructions (https://jazz.net/help-dev/clm/index.jsp?re=1&topic=/com.ibm.jazz.install.doc/topics/t_run_rqm64_win_service.html&scope=null ) to the letter, and have checked and double-checked my work.

When I try to start tomcat7 as a service (either automatically at startup or via the startup.bat file in server/tomcat/bin) the Apache service shows as running, but any CLM page I try to access results in a 'This page can't be displayed' message. In looking at the Catalina 2015-12-08.log I see there is a SEVERE error:

SEVERE: Failed to initialize end point associated with ProtocolHandler ["http-bio-9443"]
java.io.IOException: ${jazz.connector.algorithm} KeyManagerFactory not available

The Java options entered in tomcat7w are:

-Dcatalina.home=D:\CLM_6_PG\server\tomcat

-Dcatalina.base=D:\CLM_6_PG\server\tomcat

-Djava.endorsed.dirs=D:\CLM_6_PG\server\tomcat\endorsed

-Djava.io.tmpdir=D:\CLM_6_PG\server\tomcat\temp

-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager

-Djava.util.logging.config.file=D:\CLM_6_PG\server\tomcat\conf\logging.properties

-Djava.endorsed.dirs=D:\CLM_6_PG\server\tomcat\endorsed

-Djava.io.tmpdir=D:\CLM_6_PG\server\tomcat\temp

-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager

-Djava.util.logging.config.file=D:\CLM_6_PG\server\tomcat\conf\logging.properties

-DJAZZ_HOME=file:///D:/CLM_6_PG/server/conf

-Djava.awt.headless=true

-Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=true

-Dcom.ibm.team.repository.tempDir=D:\CLM_6_PG\server\tomcat\temp

-Djazz.connector.sslEnabledProtocols=TLSv1.2

-Djazz.connector.algorithm=IbmX509

-Dlog4j.configuration=file:///D:/CLM_6_PG/server/conf/startup_log4j.properties

-Xgcpolicy:gencon

-Xcompressedrefs

-Xgc:preferredHeapBase=0x100000000

-XX:MaxDirectMemorySize=1G

-Xmx4G

-Xms4G

-Xmn1g

I need to fix this ASAP. What do I need to do?

Accepted Answer

The instructions you are using is for 6.0.1

Please try
https://www-01.ibm.com/support/knowledgecenter/SSYMRC_6.0.0/com.ibm.jazz.install.doc/topics/t_run_rqm64_win_service.html?lang=en

Note

-Djazz.connector.sslEnabledProtocols

-DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer/server/conf
-Djava.awt.headless=true 
-Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=true 
-Dcom.ibm.team.repository.tempDir=C:\Program Files\IBM\JazzTeamServer\server\tomcat\temp
-Djazz.connector.sslEnabledProtocols=TLSv1,TLSv1.1,TLSv1.2
-Djazz.connector.algorithm=IbmX509
-Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer/server/conf/startup_log4j.properties
-Xgcpolicy:gencon
-Xgc:preferredHeapBase=0x100000000
-XX:MaxDirectMemorySize=1G
-Xmx4G
-Xms4G
-Xmn512M

Answer 2

If you know what to look for, you should find quite a few posts with the same issue on this forum. It's all about passing the JVM parameters correctly the the Tomcat service.
https://jazz.net/forum/questions/105069/how-to-fix-severe-failed-to-initialize-end-point-associated-with-protocolhandler-http-bio-9443
https://jazz.net/forum/questions/205190/protocol-supported-clm-60-when-running-tomcat-as-a-windows-service
https://jazz.net/forum/questions/177826/rtc-502-tomcat-service-error

It's all about the answers!

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