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question asked: Nov 23 '15, 4:18 p.m.
question was seen: 1,996 times
last updated: Nov 23 '15, 6:15 p.m.

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Unable to install RDNG 5.0.2 Browser Add-on on FF24ESR and IE9

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Robert Huet (231●1●39●84) | asked Nov 23 '15, 4:18 p.m.
Both FF24esr and IE9 browsers are supported with RDNG 5.0.2 (iFix09), but I can't get the browser add-on to install.

With FireFox, I'm getting the following error:
The add-on from  <server> could not be installed because it does not match the add-on Firefox expected.

The trouble-shooting guide on Jazz.net says to clear the browser cash and try again, but this is not making any difference.

I've also tried to install on IE9.  However, it pops up a message that it is installing the add-on, but nothing happens.

I'm trying to build this into a training environment, so any help would be greatly appreciated.  The platform is Win2008.

Thanks,
Robert
Comments
Donald Nong commented Nov 23 '15, 6:15 p.m.

Have you tried the script method? In most cases, you have a better chance with this method.

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