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question asked: Dec 31 '14, 12:47 a.m.
question was seen: 3,632 times
last updated: Jan 08 '15, 6:53 a.m.

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Error message at the end of the installation of RM plugin for Firefox

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Jose Babu (1●2●3) | asked Dec 31 '14, 12:47 a.m.
JAZZ DEVELOPER
I have installed CLM 5.0.2 and tried installing RM plugin on Firefox v31 which ended up with the following error message.
The server "<Unknown Server>" is configured to collaborate with the server "https://myservername:9443/jts/".
But I can see   RMBRowserAddon 5.0.1 has successfully added into Add-ons of Firefox. When I trying to edit any picture is warning me that the plugin is not installed. This is getting into an infinite loop.

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Chidambaram L (234●1●42●87) | answered Jan 06 '15, 4:41 a.m.
RM Plugin is only comptible with 32-bit versions of FF & IE.
Refer text "The RDNG Graphical Editor is supported in 32-bit mode using Internet Explorer and Firefox on Windows (Only)" in the footnote of the Browsers section of System Requirements.

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Håkan Kristiansson (511●4) | answered Jan 08 '15, 6:53 a.m.
If it's indeed a 32bit firefox version you can try to copy the following two files
msvcr71.dll
msvcrt.dll
from C:\Users\<user name>\RMAddOn-<VERSION>\jre\bin
to Windows\system32 and to Windows\SysWOW64  (SysWOW64 is only
necessary if it's a 64bit OS) and restart firefox again.
Where <VERSION> corresponds to your actual version

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