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question asked: Oct 30 '15, 4:46 p.m.
question was seen: 3,900 times
last updated: Apr 11 '17, 5:39 p.m.

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After upgrading from CLM 5.0.x to 6.0 the RTC/RQM build integration no longer works, new build defintions are records do now sync to RQM

1
Brett Bohnn (941●1●11●57) | asked Oct 30 '15, 4:46 p.m.
Hi,

After upgrading from RQM 5.0.x (specifically RQM 5.0.2) to 6.0 (including the any iFix for 6.0) the RTC/RQM build integration no longer works. New build definitions and build records do not synchronize to RQM (do not appear in Browse > Build Definitions, Browse > Build Records).

I know there has been a change in 6.0 and there is no longer a user specified for com.ibm.rqm.buildintegration.service.asynctask.RTCBuildInformationCollector and
com.ibm.rqm.integrationprovider.service.rest.internal.ConnectionRestService in RQM's advanced properites but the process is not clear in the knowledge center section "Configuring Rational Team Concert as your build provider" at http://www-01.ibm.com/support/knowledgecenter/SSYMRC_6.0.0/com.ibm.rational.test.qm.doc/topics/t_config_rtc_build_integration.html

What do I need to do after upgrading to enable to RTC build integration with RQM?

Thanks,
Brett

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Brett Bohnn (941●1●11●57) | answered Oct 30 '15, 4:51 p.m.
edited Oct 30 '15, 5:10 p.m.
Hi,

1. Go to the CCM administration page > application > Communication > Consumers (Inbound) and find the RQM consumer key, e.g https://clmserver.ibm.com:9443/qm/rootservices in the screen shot below

2. Click the pencil to edit that consumer and assign the  Functional User ID 'qm_user' if it is not already assigned


3. Go to "Users" from  CCM, JTS or JTS administration and ensure that  'qm_user' has the Rational Quality Manager - Connector license

4. Build definitions and records should now appear in RQM project areas that have the Build Provider configured from Manage Project Properties > Builder Provider (after the interval specified in "Delay" in RQM advanced properties > Build Integration Framework). If they do not then try step #5

5. Log into the RQM project area where build definitions/records are not synchronizing from RTC. Go to "Manage Project Properties" > Build Provider and click "Configure." Then select the CCM project area that will provide builds and click "Finish."

Please note that the documentation inconsistencies are being track in https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/372555

Thanks,
Brett

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Natarajan Thirumeni (298●10●31) | answered May 30 '16, 10:13 a.m.
Great, we are able to help our customer and we did followed exactly what you've mentioned. THIS SHOULD BE FIXED in the DOCS as SEV1 :-))
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Christopher Fleischer (71●2●5) | answered Apr 11 '17, 5:39 p.m.
JAZZ DEVELOPER

When looking at the qm.log you may see error messages like the following which would confirm you are running in to this issue:

2017-04-09 13:13:40,311 [qm: AsynchronousTaskRunner-4 @@ 13:13] ERROR com.ibm.rqm.defects.service -
ChangeRequestCollector:runTask AQXCM5001E The OSLC request to connect to a remote server failed. 
Project area: CAATS (Quality Management);
Connection URL: https://server:port/ccm/oslc/contexts/RmFK0JqEEeWhIuZ8-CQDg/workitems/services.xml;
Details: null.

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