clmhelp is not working
Hello
We have installed CLM 5.0.2 ifix006_ifeature in our environment , where the clmhelp is not available which opens a blank HTML page. For example:https://XX-YY-ZZ:9443/clmhelp/topic/com.ibm.team.workitem.doc/topics/c_work_items.html There is a clmhelp.war deployed to WAS(8.5.5.6) which is up and running. i have restarted clmhelp.war manytimes, but still its the same. Regards Saba |
3 answers
Hi Saba,
CLMHelp needs to be configured manually after deploying the war file to WAS You can refer the below link to configure help http://www-01.ibm.com/support/knowledgecenter/SSYMRC_5.0.2/com.ibm.help.common.rational.remote.web.doc/topics/t_configure_local_help.html Regards, Shradha |
The clmhelp.war acts just like a proxy, by default, and requires a internet connection to retrieve help contents from ibm.com. If your server is behind a firewall and cannot access the internet, follow Shardha's suggestion to deploy the content locally.
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Hi Kanagasabapathi, To add to the above information that was provided, are you in a distributed environment? Please note that there are some additional configuration steps that may need to be performed before you can access the help. Please see the below link for further information: Best regards, Ted |
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