Error when trying to create a Global Configuration Project (CLM 6.0 installed)
I successfully enabled configuration management (in a sandbox project) for several RM projects and I also installed GC. I would like to be able to add these RM projects to a Global Configuration but am running into an error when I try to create a GC project.
Below is the error text. Any advice for resolving this problem would be welcome.
2 answers
The error message "The primary ContributorHandle for the ContributorHandle with the "[UUID _soXKMGIBEeWwN_dicA_JTg]" item ID could not be looked up" indicates the problem is happened with active users in jts or gc.
You can try the solution in technote http://www-01.ibm.com/support/docview.wss?uid=swg21662842 or contact IBM Support to further investigate.
Comments
Thank you Lily,
I tried following the instructions provided in the technote link (for synchronizing the jts_user) you provided but was unable to actually perform the actions it references. For GC (and only for that app) when I select one of the users I get the following error:
Error fetching license information from the repository. ID CRJAZ1525E
An error response was received from the Jazz Team Server. Status=400. Message: The primary ContributorHandle for the ContributorHandle with the "[UUID _soXKMGIBEeWwN_dicA_JTg]" item ID could not be looked up.
etc..
Hi Daniel,
The problem is happened on the database level. If this is a new testing environment, you may consider to drop all databases, then recreate new ones and run jts/setup again.
If the environment already contains important data, you need to submit a ticket to IBM support. They can provide the detail instruction and utility to fix the mismatched user record in GC database.
The noted problem occurred as a result of an invalid sequence of operations. Our problem is now resolved but for the sake of anyone else who may experience something similar I will record the sequence of operations for which the problem occurs and the alternative sequence which worked correctly:
Problem Sequence:
Install the subset of applications from CLM 6.0 that were applicable to CLM 5.0.2 (i.e. JTS, RM, CCM, and QM )
- Perform the Setup activities
- Upgrade CLM 6.0 from the earlier 5.0.2 installation
- Save the CLM 6.0 tar files for RM, CCM, and QM
Install all of the applications from CLM 6.0 (JTS, RM, CCM, QM, DCC, LQE, RELM, LDX, GC)
- Perform the Setup activities
- Import the saved application CLM 6.0 tar data
GC (as well as other apps) is now 'broken' because they have different references to JTS, RM, CCM, and QM.
Correct Sequence if you want to reuse the previously saved CLM 6.0 tar files for JTS, RM, CCM, and QM):
First Install ONLY CLM 6.0 applications JTS, RM, CCM, and QM
- Perform the Setup activities
- Import the previously saved 6.0 JTS, RM, CCM, and QM tar files
- Install the remaining CLM 6.0 applications (DCC, LQE, RELM, LDX, GC)
- Perform the Setup activities
At this point GC works as intended (I have not tried the other apps but presume they do as well).