Data Warehouse Collection Jobs Failure - CRRRE1404E
BACKGROUND
CLM Version 3.0.1 Platform RedHat Linux DW User, UserA - JazzAdmins, JazzDWAdmins - Data Collector CAL RTC Properties Data Warehouse connection Properties Data Collection User Password is set to correct password Data Collection User is set to UserA Data Warehouse Collection Jobs Properties common job userid - UserA passed is set Requirements Job userid - UserA passed is set RTC JTS teamserver.properties file verified com.ibm.team.datawarehouse.auth.userId is set to UserA com.ibm.team.datawarehouse.REMOTE_RM_SNAPSHOT.remoteSnapshot.userid is set to UserA com.ibm.team.datawarehouse.REMOTE_RM_SNAPSHOT.remoteSnapshot.password is set to correctly com.ibm.team.datawarehouse.COMMON_REMOTE_SNAPSHOT.remoteSnapshot.userid is set to UserA com.ibm.team.datawarehouse.COMMON_REMOTE_SNAPSHOT.remoteSnapshot.password is set correctly RQM JTS teamserver.properties file verified com.ibm.team.datawarehouse.auth.userId is set to UserA com.ibm.team.datawarehouse.WORKITEMS_REMOTE_SNAPSHOT.remoteSnapshot.userid is set to UserA com.ibm.team.datawarehouse.WORKITEMS_REMOTE_SNAPSHOT.remoteSnapshot.password is set to correctly com.ibm.team.datawarehouse.COMMON_REMOTE_SNAPSHOT.remoteSnapshot.userid is set to UserA com.ibm.team.datawarehouse.COMMON_REMOTE_SNAPSHOT.remoteSnapshot.password is set correctly com.ibm.team.datawarehouse.REMOTE_PLANNING_SNAPSHOT.remoteSnapshot.userid is set to UserA com.ibm.team.datawarehouse.REMOTE_PLANNING_SNAPSHOT.remoteSnapshot.password is set correctly PROBLEM The Data Warehouse collection jobs run without errors on the RTC JTS. However, on the RQM JTS they fail with an error: ERROR ervice.internal.common.CommonRemoteSnapshotService - com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.dataservices.client.auth.AuthenticationException: CRRRE1404E: The user or password is invalid.java.sql.SQLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.etl.common.exception.ETLException: com.ibm.rational.dataservices.client.auth.AuthenticationException: CRRRE1404E: The user or password is invalid. Should I file a bug for this? |
3 answers
Hi Robert, please file a bug.
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We are experiencing this problem, has anyone got a link to PMR/defect please
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Update to this issue:
We have discovered that the LDAP search base for the RTC JTS server and the RQM JTS where different.
On the RTC JTS the search base was something like, ou=company ou=com
On the RQM JTS the search base was something like, ou=users ou=company ou=com
The user does not exist in the ou=users ou=company ou=com tree. Once we updated the RQM JTS the same as the RTC JTS... All is working now.
I think the error message might need to clarify this difference between a bad password or user not found message.
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Comments
I get the same error but only for the JTS Common job.
I have a user "dwuser" which is JazzAdmin and has Data Collector CAL.
i tried to enter the user and password manually specifically for this job - no effect. Then I tried to enter "bla" as user and password to provoke a change, then it suddenly ran successfully?!!
Then I switched the job back to run as "dwuser"... same error again.
Then I tried to run the job with my own user and now it ran successfully again?! Then I finally switched back to the "dwuser" and now it runs successfully.... I have absolutely NO clue of what happened. But I'm experiencing this weird behavior on other RTC installations as well, 3.0.1 and 4.0 alike.
I will write here, if I can find out whats going on.
Can anyone help with this issue? I've experienced this on several RTC installations. I think the common thing about these installations was that the data warehouse user was change after the primary installation.
I tried to purge the DB for the datawarehouse and re-create the data. It worked on one installation, after 3 complete runs. Sometimes it would say "wrong user or password" like the above description, but now it seems stable.
Any comment anyone?
I've created a business partner PMR for this. I will write my findings here, if I solve the problem with IBM Tech supports help.
Update to this issue: