Issue with RQM Add-in for exporting to excel - Credentials not being accepted
I have recently installed the RQM add-in for exporting to excel. When I enter a valid RQM server and my userid and password in the RQM export dialogue box they come up as invalid. If I try this on another colleagues machine it works fine. When they try with their credentials on my machine they also have invalid MSG appearing so it looks like this is machine related than user related. Please can you advise any setting that need updating. Thank you
One answer
Hi, Bryan
It looks to me the URI is not correct. RQMExcelImporter is for RQM hence the URI should not point to ccm, it should be
https://mylocation.com/qm
instead of
https://mylocation.com/ccm
Thanks
It looks to me the URI is not correct. RQMExcelImporter is for RQM hence the URI should not point to ccm, it should be
https://mylocation.com/qm
instead of
https://mylocation.com/ccm
Thanks
Comments
I dont understand that as it works fine on another users machines using my id and password. anyway I tried https://inst29.rth-de.ihost.com/qm and got same errors
It really does look like some issue with access from my machine but I dont know where to look - registry settings or security ?
The permission and other requests are highlighted in this wiki:
https://jazz.net/wiki/bin/view/Main/RQMExcelWordImporter
-
Requires write permissions to the log directory
C:\Documents and Settings\<USER>\Application Data\Mso2Rqm
- Requires write permissions to the registry, and permissions to do HTTP request.
- A best practice is to use the user with the admin permissions on windows to do the migration.
So on your machine, if you use web client to access to https://inst29.rth-de.ihost.com/qm, do you have any problem or not? make sure qm is your context as it could be /jazz if it is an upgraded environment
Also check the current Mso2Rqmafter trying https://inst29.rth-de.ihost.com/qm
and if there is any new info.
Comments
Reshma Ratnani
JAZZ DEVELOPER Sep 10 '15, 6:56 a.m.which version of utility are you using? Does your colleague have the same version? Can you paste the debug log content here. Default log location is (
C:\Documents and Settings\<USER>\Application Data\Mso2Rqm\Mso2Rqm_Debug.log)Bryan Shaw
Sep 10 '15, 7:32 p.m.Yes my colleague is using the same version - I'm unable to get to the log file as this is from root access which I don't have
Bryan Shaw
Sep 10 '15, 7:32 p.m.ok - Finally found the log file. Its in a different place in windows 7.
C:\Users[user]\AppData\Roaming\Mso2Rqm
The contents of the log file are as below
10/09/2015 16:08:03:
SESSION: 10/09/2015 16:08:03
10/09/2015 16:08:03: INFO: <Unknown Caller Context>: RQMExporter created!
10/09/2015 16:08:03: INFO: <Unknown Caller Context>: RQMExporter Startup!
10/09/2015 16:08:03: INFO: <Unknown Caller Context>: Mso2Rqm: Mso2Rqm instantiated
10/09/2015 16:08:03: INFO: <Unknown Caller Context>: ExcelApplicationContext: Destroyed commands
10/09/2015 16:08:03: INFO: <Unknown Caller Context>: caption : RQM
10/09/2015 16:08:03: INFO: <Unknown Caller Context>: ExcelApplicationContext: Created commands
10/09/2015 16:25:25: ERROR: <Unknown Caller Context>: failed to get from server: Unable to connect to the remote server
10/09/2015 16:25:25: ERROR: <Unknown Caller Context>: RQMConnector: Login - Error POSTing credentials to https://mylocation.com/ccm
10/09/2015 16:25:25: EXCEPTION: : Object reference not set to an instance of an object.
10/09/2015 16:25:25: at Mso2Rqm_Common.RQMConnector.GetFromServer(String url)
at Mso2Rqm_Common.RQMConnector.Login(String url, String username, String password)
Does this help anybody understand what the problem is