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question asked: Aug 25 '15, 5:25 a.m.
question was seen: 3,485 times
last updated: Aug 25 '15, 11:26 a.m.

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Unable to communicate with the Rational Reporting Server

0
Ahmed Omair (4●13●35) | asked Aug 25 '15, 5:25 a.m.
I have upgraded my CLM from version 4.0.5 to version 4.0.7.

Also i have upgraded RRDI from version 2.0.5 to version 2.0.6.

Now when trying to import resources from CCM i get following error
"Unable to communicate with the Rational Reporting Server."

Checking JTS logs i found following. Any clue about this error?

2015-08-25 12:06:57,564 [WebContainer : 10 @@ 12:06 admin /jts/service/com.ibm.team.reports.service.cognos.internal.ICognosReportService/] ERROR com.ibm.team.reports.service.cognos                 - ; nested exception is:
    java.net.SocketException: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory Connecting to https://10.34.232.99:9082/reporting/servlet/dispatch
AxisFault
 faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
 faultSubcode:
 faultString: java.net.SocketException: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
 faultActor:
 faultNode:
 faultDetail:
    {http://xml.apache.org/axis/}stackTrace:java.net.SocketException: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
    at javax.net.ssl.DefaultSSLSocketFactory.a(SSLSocketFactory.java:11)
    at javax.net.ssl.DefaultSSLSocketFactory.createSocket(SSLSocketFactory.java:7)
    at com.cognos.org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:92)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:192)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:405)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:139)
    at com.cognos.org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at com.cognos.org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:119)
    at com.cognos.org.apache.axis.SimpleChain.invoke(SimpleChain.java:84)
    at com.cognos.org.apache.axis.client.AxisClient.invoke(AxisClient.java:166)
    at com.cognos.org.apache.axis.client.Call.invokeEngine(Call.java:2785)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2768)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2444)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2367)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:1813)
    at com.cognos.developer.schemas.bibus._3.ContentManagerServiceStub.queryMultiple(ContentManagerServiceStub.java:7043)
    at com.ibm.team.reports.service.cognos.internal.CognosReportServiceHelper.getReports(CognosReportServiceHelper.java:348)
    at com.ibm.team.reports.service.cognos.internal.CognosReportService.perform_GET(CognosReportService.java:171)
    at com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:84)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
    at java.lang.reflect.Method.invoke(Method.java:611)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy775.service(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:909)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2355)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2153)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1963)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
    at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
    at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
    at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1224)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
    at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
    at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3751)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:962)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1690)
Caused by: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
    at javax.net.ssl.SSLJsseUtil.b(SSLJsseUtil.java:125)
    at javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:3)
    at javax.net.ssl.HttpsURLConnection.getDefaultSSLSocketFactory(HttpsURLConnection.java:41)
    at javax.net.ssl.HttpsURLConnection.<init>(HttpsURLConnection.java:46)
    at com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:39)
    at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:9)
    at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:6)
    at java.net.URL.openConnection(URL.java:957)
    at org.eclipse.help.internal.base.util.ProxyUtil.getConnection(ProxyUtil.java:73)
    at org.eclipse.help.internal.base.remote.HttpsUtility.getHttpsStream(HttpsUtility.java:69)
    at org.eclipse.help.internal.base.remote.HttpsUtility.getHttpsInputStream(HttpsUtility.java:92)
    at org.eclipse.help.internal.base.remote.RemoteTocProvider.getTocContributions(RemoteTocProvider.java:97)
    at org.eclipse.help.internal.toc.TocManager.getAndCacheTocContributions(TocManager.java:210)
    at org.eclipse.help.internal.toc.TocManager.getTocContributionsForToc(TocManager.java:199)
    at org.eclipse.help.internal.toc.TocManager.getRootTocContributions(TocManager.java:306)
    at org.eclipse.help.internal.toc.TocManager.getTocs(TocManager.java:68)
    at org.eclipse.help.HelpSystem.getTocs(HelpSystem.java:71)
    at com.ibm.ccl.ut.help.info.entry.NavTree.getRootTocs(NavTree.java:119)
    at com.ibm.ccl.ut.help.info.entry.NavTree.<init>(NavTree.java:43)
    at com.ibm.ccl.ut.help.info.entry.NavTree.getInstance(NavTree.java:60)
    at com.ibm.ccl.ut.filter.TreeBuildOp.exec(TreeBuildOp.java:13)
    at com.ibm.ccl.ut.help.productprovider.DynamicHelpProduct.onStart(DynamicHelpProduct.java:111)
    at com.ibm.ccl.ut.help.productprovider.DynamicHelpProduct.access$1(DynamicHelpProduct.java:80)
    at com.ibm.ccl.ut.help.productprovider.DynamicHelpProduct$1.run(DynamicHelpProduct.java:74)

    {http://xml.apache.org/axis/}hostname:CLMAPXXDRDCW1

java.net.SocketException: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
    at com.cognos.org.apache.axis.AxisFault.makeFault(AxisFault.java:102)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:155)
    at com.cognos.org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at com.cognos.org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:119)
    at com.cognos.org.apache.axis.SimpleChain.invoke(SimpleChain.java:84)
    at com.cognos.org.apache.axis.client.AxisClient.invoke(AxisClient.java:166)
    at com.cognos.org.apache.axis.client.Call.invokeEngine(Call.java:2785)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2768)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2444)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:2367)
    at com.cognos.org.apache.axis.client.Call.invoke(Call.java:1813)
    at com.cognos.developer.schemas.bibus._3.ContentManagerServiceStub.queryMultiple(ContentManagerServiceStub.java:7043)
    at com.ibm.team.reports.service.cognos.internal.CognosReportServiceHelper.getReports(CognosReportServiceHelper.java:348)
    at com.ibm.team.reports.service.cognos.internal.CognosReportService.perform_GET(CognosReportService.java:171)
    at com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:84)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
    at java.lang.reflect.Method.invoke(Method.java:611)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
    at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
    at $Proxy775.service(Unknown Source)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:909)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2355)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:2153)
    at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1963)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
    at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
    at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
    at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
    at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1224)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
    at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
    at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
    at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3751)
    at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:962)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1690)
Caused by: java.net.SocketException: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
    at javax.net.ssl.DefaultSSLSocketFactory.a(SSLSocketFactory.java:11)
    at javax.net.ssl.DefaultSSLSocketFactory.createSocket(SSLSocketFactory.java:7)
    at com.cognos.org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:92)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:192)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:405)
    at com.cognos.org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:139)
    ... 64 more
Caused by: java.lang.ClassNotFoundException: Cannot find the specified class com.ibm.websphere.ssl.protocol.SSLSocketFactory
    at javax.net.ssl.SSLJsseUtil.b(SSLJsseUtil.java:125)
    at javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:3)
    at javax.net.ssl.HttpsURLConnection.getDefaultSSLSocketFactory(HttpsURLConnection.java:41)
    at javax.net.ssl.HttpsURLConnection.<init>(HttpsURLConnection.java:46)
    at com.ibm.net.ssl.www2.protocol.https.b.<init>(b.java:39)
    at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:9)
    at com.ibm.net.ssl.www2.protocol.https.Handler.openConnection(Handler.java:6)
    at java.net.URL.openConnection(URL.java:957)
    at org.eclipse.help.internal.base.util.ProxyUtil.getConnection(ProxyUtil.java:73)
    at org.eclipse.help.internal.base.remote.HttpsUtility.getHttpsStream(HttpsUtility.java:69)
    at org.eclipse.help.internal.base.remote.HttpsUtility.getHttpsInputStream(HttpsUtility.java:92)
    at org.eclipse.help.internal.base.remote.RemoteTocProvider.getTocContributions(RemoteTocProvider.java:97)
    at org.eclipse.help.internal.toc.TocManager.getAndCacheTocContributions(TocManager.java:210)
    at org.eclipse.help.internal.toc.TocManager.getTocContributionsForToc(TocManager.java:199)
    at org.eclipse.help.internal.toc.TocManager.getRootTocContributions(TocManager.java:306)
    at org.eclipse.help.internal.toc.TocManager.getTocs(TocManager.java:68)
    at org.eclipse.help.HelpSystem.getTocs(HelpSystem.java:71)
    at com.ibm.ccl.ut.help.info.entry.NavTree.getRootTocs(NavTree.java:119)
    at com.ibm.ccl.ut.help.info.entry.NavTree.<init>(NavTree.java:43)
    at com.ibm.ccl.ut.help.info.entry.NavTree.getInstance(NavTree.java:60)
    at com.ibm.ccl.ut.filter.TreeBuildOp.exec(TreeBuildOp.java:13)
    at com.ibm.ccl.ut.help.productprovider.DynamicHelpProduct.onStart(DynamicHelpProduct.java:111)
    at com.ibm.ccl.ut.help.productprovider.DynamicHelpProduct.access$1(DynamicHelpProduct.java:80)
    at com.ibm.ccl.ut.help.productprovider.DynamicHelpProduct$1.run(DynamicHelpProduct.java:74)

One answer

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Francesco Chiossi (5.7k●1●11●19) | answered Aug 25 '15, 11:26 a.m.
Hello Ahmed,

did you have SSL enabled on your old RRDI version?
As part of the upgrade procedure of RRDI you need to disable SSL on the old version before doing the upgrade.
See:
Disabling SSL on the report server
http://www-01.ibm.com/support/knowledgecenter/SSYMRC_5.0.2/com.ibm.rational.rrdi.admin.doc/topics/t_disable_ssl.html

If that was the case you might need to enable again SSL after the upgrade is complete.

Best Regards,

Francesco Chiossi

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