Unresponsive Script warning on attempt to create a WI in RTC 5.0.2
Hi,
While trying to create a WI in RTC 5.0.2, I came across an "Unresponsive Script" warning: A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue. Script: https://rcclm.royalcyber.net:9…L=%2Fccm&ss=GxenG&locale=en-us:879 And this warning has three options/buttons: Continue Debug Script Stop Script When I click Continue, the WI creation page loads successfully. On Debug Script, Fire Bug opens and points to certain line of code. On Stop Script, the page doesn't load at all. The same error/warning is seen on Plans page also. I am using FireFox browser. Any idea/help would be much appreciated. - Javaria |
2 answers
Ralph Schoon (63.6k●3●36●46)
| answered Jul 30 '15, 6:29 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Jul 30 '15, 6:31 a.m.
If this only happens in Firefox ( I would expect it to happen in IE even more) and not in Chrome it is related to the browser script performance and timeouts. You can insert ?debug=true into the URL i.e. https://localhost:7443/jazz/web/projects/TestProject1?debug=true#action=com.ibm.team.dashboard.viewDashboard to have the scripts expanded and then try to identify the script that causes it.
The URL is obviously your company URL and not something trying to call. But it is likely an attribute customization. Check with the project admins. Comments
Javaria Hameed
commented Jul 30 '15, 6:34 a.m.
Thanks Ralph.
Javaria, we would still be interested in the cause if you can find it. I don't think until then, this should be accepted.
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Ralph Schoon (63.6k●3●36●46)
| answered Jul 30 '15, 7:21 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Please see this support waring: http://www-01.ibm.com/support/docview.wss?uid=swg21963250&myns=swgrat&mynp=OCSSCP65&mync=E&cm_sp=swgrat-_-OCSSCP65-_-E
Comments
Javaria Hameed
commented Jul 31 '15, 6:14 a.m.
Hi Ralph,
Javaria Hameed
commented Jul 31 '15, 6:15 a.m.
Hi Ralph,
You can try to show the estimate as a column in the plan and then change it in that column on the work item.
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Comments
What kind of help are you looking for? this looks like it might be custom script or a http filtered value provider because of the URL: "https://rcclm.royalcyber.net" I would not expect such a URL in the web UI at all.
This could also be a timeout issue. I think the script timeouts are defined in the browsers.
Hi Javairia,
It is quite possible that this is caused by any modifications in process template. Did you add any custom attributes to this workitem recently? Or performed any additional changes?
How does it work in IE and in Chrome?
Hi Krzysztof,
Yes, we do have custom attributes implemented for the WI. I didnt check in IE but this warning is not appearing in Chrome. I have up-to-date Firefox.
thanks.
Hi Ralph,
The help I am requesting here to get a solution or workaround to this warning.
thanks.