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How do I e-sign a task in RTC

James Sullivan (151641) | asked Jun 01 '16, 3:17 p.m.
I enabled e-signature as a save precondition on approval of a task work item. When I try to approve, all I get is the error:
Valid E-Signature required to change Approval 'Unassigned_Approval'.

It cannot be this difficult. Please tell me what I am doing wrong.

2 answers

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Don Yang (7.7k21110139) | answered Jun 02 '16, 2:49 a.m.
Hi, James

Have you followed the below instructions to enable e-signature and add pre-conditons?

Then you should be able to see a e-signature attribute in Approval tab when you received the error, in which you need to input your password there. This is how it works.

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Ralph Schoon (63.2k33646) | answered Jun 02 '16, 2:17 a.m.
Please carefully read and note that the editor presentation needs to be changed as well. Once that is done you should have a location to type in the signature.

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