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question asked: Jun 11 '15, 3:42 a.m.
question was seen: 3,264 times
last updated: Jun 12 '15, 5:15 a.m.

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Error while installing jazz server

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Chandan M B (113●32●65) | asked Jun 11 '15, 3:42 a.m.
edited Jun 11 '15, 4:16 a.m. by Francesco Chiossi (5.7k●1●11●19)
Hi,
I installed IBM Installation Manager.
I am trying to install RTC-Web-Installer-5.0.2
I am getting Exception as "Install Executable launcher was unable to locate its companion shared library"

What is the solution for this?

Regards
Chandan

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Francesco Chiossi (5.7k●1●11●19) | answered Jun 11 '15, 4:14 a.m.
Hello Chandan,

following are some documents about the error you are encountering:

Workaround: IBM Installation Manager installed on machine is incompatible with the version included in Jazz downloads
https://jazz.net/library/article/1296

Companion shared library is not found during WebSphere Message Broker Toolkit installation
http://www-01.ibm.com/support/docview.wss?uid=swg21668172

64-bit version of Installation Manager fails to start when you use 32-bit media
http://www-01.ibm.com/support/docview.wss?uid=swg21626270

I hope they help.

Best Regards
Francesco Chiossi
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Chandan M B commented Jun 11 '15, 5:30 a.m.

HI Chiossi,
Thanks for the quick response.

I used 32bit instead of 64bit.
I am getting different exceptions.

install-server.xml file cannot be found. Even though it is there in im ->win32xwin86->install-server.xml
What could be the solution?

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Francesco Chiossi (5.7k●1●11●19) | answered Jun 12 '15, 5:15 a.m.
Hello Chandan,

the error you are experiencing seems to be related to the network connection between the server and the Internet, for example if you need to go through a proxy.

The following technote provides 3 possible solutions:

Package specified in the install-server.xml file cannot be found error when installing CLM from the Web Installer
http://www-01.ibm.com/support/docview.wss?uid=swg21653363

Best Regards,

Francesco Chiossi

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