Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Error while installing jazz server

Questions
Tags
Users
Badges
Chandan M B
(113●1●41●84) edited
Jun 11 '15, 4:16 a.m.
Hi,
I installed IBM Installation Manager.
I am trying to install RTC-Web-Installer-5.0.2
I am getting Exception as "Install Executable launcher was unable to locate its companion shared library"

What is the solution for this?

Regards
Chandan

0 votes

2 answers
4,118 views
0 votes

2 answers

Permanent link
Francesco Chiossi
(5.7k●1●11●19) Jun 12 '15, 5:15 a.m.
Hello Chandan,

the error you are experiencing seems to be related to the network connection between the server and the Internet, for example if you need to go through a proxy.

The following technote provides 3 possible solutions:

Package specified in the install-server.xml file cannot be found error when installing CLM from the Web Installer
http://www-01.ibm.com/support/docview.wss?uid=swg21653363

Best Regards,

Francesco Chiossi

0 votes

Permanent link
Francesco Chiossi
(5.7k●1●11●19) Jun 11 '15, 4:14 a.m.
Hello Chandan,

following are some documents about the error you are encountering:

Workaround: IBM Installation Manager installed on machine is incompatible with the version included in Jazz downloads
https://jazz.net/library/article/1296

Companion shared library is not found during WebSphere Message Broker Toolkit installation
http://www-01.ibm.com/support/docview.wss?uid=swg21668172

64-bit version of Installation Manager fails to start when you use 32-bit media
http://www-01.ibm.com/support/docview.wss?uid=swg21626270

I hope they help.

Best Regards
Francesco Chiossi

1 vote

Comments
Chandan M B
Jun 11 '15, 5:30 a.m.

HI Chiossi,
Thanks for the quick response.

I used 32bit instead of 64bit.
I am getting different exceptions.

install-server.xml file cannot be found. Even though it is there in im ->win32xwin86->install-server.xml
What could be the solution?

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 7,487
× 2,353

Question asked: Jun 11 '15, 3:42 a.m.

Question was seen: 4,118 times

Last updated: Jun 12 '15, 5:15 a.m.

Confirmation Cancel Confirm