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The server does not permit the attempted operation

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Vikash Singh
(42●1●30●65) Apr 14 '15, 9:18 a.m.
Hi,

I have installed the RTC 5.0 on server system, When I logged in in DNG then trying to create an artifact type then I am getting the below error. I also checked permission and roles.  Due to this I could not able to create artifact type and attribute. How to resolve this issue?


The server does not permit the attempted operation.
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ID CRRRW7558E  The message that follows might indicate why the server does not permit the operation. To troubleshoot this issue, ask your server administrator to check the server configuration. For more information about the cause of the error, check the message details. Also, ensure that the required licenses are installed and activated, and that they have not expired. To check your licenses, from the Jazz Team Server administration pages, click Server > License Key Management. If you have correct and up-to-date licenses and are an administrator, check the fronting.properties file in the /server/conf/rm directory to ensure that the file contains the correct server name and port number. If you are not an administrator, ask a server administrator to check the fronting.properties file.
Unable to load https://d-5848:9443/rm/types status: 403
Error: Unable to load https://d-5848:9443/rm/types status: 403 at Error (native) at new _6 (https://d-5848:9443/rm/web/_js/?include=A~&etag=D7K8ysMmxLj_en_US&_proxyURL=%2Frm&ss=GSmv2&locale=en-us:2485:14) at _6 [as handleResponse] (https://d-5848:9443/rm/web/_js/?include=A~&etag=D7K8ysMmxLj_en_US&_proxyURL=%2Frm&ss=GSmv2&locale=en-us:6183:4) at XMLHttpRequest._13 (https://d-5848:9443/rm/web/_js/?include=A~&etag=D7K8ysMmxLj_en_US&_proxyURL=%2Frm&ss=GSmv2&locale=en-us:6198:5)

URL: https://d-5848:9443/rm/types

Error 403: Forbidden

com.ibm.rdm.fronting.server.exception.PermissionsForbiddenException

Requirements Management/5.0

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Bas Bekker
JAZZ DEVELOPER Apr 14 '15, 10:21 a.m.
Hi Vikash, can you elaborate more on how the user is setup? What repository permission, what license(s) assigned, what role(s) in the project does your user have? Also what are the steps you are executing? You are at the project properties page and creating a new artifact type, right? And last, can you have a look at the rm.log file, and see if there is additional (error) information?

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Erica Tran
JAZZ DEVELOPER (1.4k●7) Apr 15 '15, 12:38 p.m.
Hello Vikash,
I see the "Rational DOORS Next Generation Analyst" license has not been activated.  If the user is a member of the project and has the proper roles, then assign the analyst license and then test creating a type/attribute.
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Vikash Singh
Apr 30 '15, 1:13 p.m.
Hi Bas,  I have downloaded the RTC 5.0 and configure it on server through ccm/admin and created one user. Also download the license key for 10 user and assign to RTC, below is the licence detail info. Roles : Author, Administrator Permission : Grant Permission for All Operation for Author and Administrator I am trying to create artifact type and attribute from project properties page in DNG Client Access License Types Users on this server can be issued access to the following types of Client Access Licenses. A user that has been assigned a Floating license type participates in a pool of users sharing the available Floating licenses of the same type that are installed on the license server. Product Version Type Variant Total Assigned Available Status Expires On Actions 5.0 CCM Data Collector Internal 1 1 0 Active 5.0 Data Collector Internal 1 0 1 Active 5.0 LPA Application-Internal Internal 1 1 0 Active 5.0 QM Data Collector Internal 1 1 0 Active Rational DOORS Next Generation 5.0 Analyst Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational DOORS Next Generation 5.0 Contributor Trial 10 2 8 Active May 24, 2015 Rational Quality Manager 5.0 Connector Included 10 0 10 Active Rational Quality Manager 5.0 Contributor Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational Quality Manager 5.0 Quality Professional Trial 10 2 8 Active May 24, 2015 Rational solution for Collaborative Lifecycle Management 5.0 Contributor Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational solution for Collaborative Lifecycle Management 5.0 Practitioner Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational solution for Collaborative Lifecycle Management 5.0 Stakeholder Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational Team Concert 5.0 Build System Included-50 50 1 49 Active Rational Team Concert 5.0 ClearCase Synchronizer Included 10 1 9 Active Rational Team Concert 5.0 ClearQuest Synchronizer 1 Included 1 1 0 Active Rational Team Concert 5.0 Contributor Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational Team Concert 5.0 Developer Trial 10 2 8 Active May 24, 2015 Rational Team Concert 5.0 Developer for IBM Enterprise Platforms Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial Rational Team Concert 5.0 Everyone - 0 - Active Rational Team Concert 5.0 Stakeholder Trial 0 0 0 Inactive (60 day trial not started.)Activate Trial 5.0 RM Application-Internal Internal 1 1 0 Active 5.0 RM Data Collector Internal 1 1 0 Active 5.0 TRS Consumer-Internal Internal 2 1 1 Active Add... Floating License Server Once Floating or Token type Client Access License Activation keys are installed, this server acts as a floating license server. Floating and Token Client Access Licenses can be shared by multiple users on this server and/or other servers and acquired when needed if a copy of that license is available or the required tokens can be acquired on behalf of the user by the floating license server. Servers can gain access to these Floating and Token licenses by specifying this server using the Edit action on the Floating License Server row in the Server Information section. Users must be assigned access to one of the installed Floating or Token license types in order to participate in the pool of users sharing the available licenses of that type. Product Version Type Variant Total Issued Status Actions Currently, no license keys have been uploaded. Click Add... to upload a key. In order to enable this floating license server to serve Token or External license type Client Access Licenses, you must configure an external license service provider. An external license service provider may have the capability to provide tokens, external licenses, or both. The configured provider will be contacted to acquire tokens or external licenses when the floating license server is asked for either of those license types. Name Description Capabilities Status Actions IBM Rational Common Licensing Service This service uses the IBM Rational License Key Server to manage Floating and token licenses. Tokens, Licenses Not Configured

Bas Bekker
JAZZ DEVELOPER Apr 15 '15, 3:29 p.m.
Right, you can be an administrator of the project area, even have the JazzAdmin repository role assigned, but without the RDNG Analyst license assigned, you will not be able modify the project properties.

Vikash Singh
Apr 16 '15, 2:24 a.m.
 Thank you Erica and Bas, Now this is working.

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Question asked: Apr 14 '15, 9:18 a.m.

Question was seen: 6,671 times

Last updated: Apr 30 '15, 1:13 p.m.

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