Users are not syncing in CCM with JTS and QM. What can we do?
Our configuration is JTS + CCM + QM + (RM that we not used) 4.0.5 version.
We have the problem to sync users in CCM. The list of users in CCM is not the same like in JTS, and its not updated. And new users not appear in CCM, and can't work there.
The screen with active users in CCM is always same (like it saved the state for a while)... :(
Whereas users synced between JTS and QM very well.
In JTS diagnostics there is WARNING about:
Приложение: этим сервером был выделен ключ приемник "<ключ-приемника>" для "/ccm", в том время как он должен быть выделен приложением. Возможно, требуется выполнить мастер настройки приложения.
(translated it English with google) Appendix: this server was isolated key receiver "<key-receiver>" to "/ ccm", that while he should be allocated by the application. You may need to run the setup wizard application.
We try to rerun setup wizzard for CCM http://<server-name>/ccm/setup but it not suggest to fix this problem
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5 answers
Igor,
the issue seems to be related to the registration of ccm application at jts. Do you have any errors in the ccm.log, jts.log related to synchronizing users? Can you view users in ccm, can you edit a user in ccm or what error do you get? /Elisabeth |
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Yes, we try to re-registered applications.
I can view some users in CCM, but it is OLD list of users. This list not updated. If I create user in CCM it not appear in CCM-users-list, but appear in JTS and QM users.
In the web I do not see errors expect mentioned above in diagnostics.
In the jts.log and ccm.log there is same messages:
CRJAZ1363I Loading the configuration from "file:/F%3a/IBM/JazzTeamServer/server/conf/jts/teamserver.properties".
CRJAZ1363I Loading the configuration from "file:/F%3a/IBM/JazzTeamServer/server/conf/ccm/teamserver.properties".
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Igor,
do you really look at the active users in CCM when you mention that you cannot see the user? https://server:port/ccm/admin#action=com.ibm.team.repository.manageUsers You mention that you can create a user in CCM but he does not appear in the list of users in CCM but appears in the list of JTS users and QM users. When you create a user in CCM do you not get any error? He is created but not visible in the list of users in CCM. Can you select such a user in a Work Item as owner for example? You may open a Service Request with IBM Support for further investigation. Please add version of CLM server, application server used, kind of user registry used. Describe the issue. Collect ISALite (a tool that collects all log files and configuration files ) and attach the files to the service request: <install dir>\JazzTeamServer\support\ISALite\runISALite.bat or runISALite.sh /Elisabeth |
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Yes, I really look at active users on page https://server:port/ccm/admin#action=com.ibm.team.repository.manageUsers . Here list of users not updated and do not synced with JTS list of users.
When I created user, there were no any errors in web or in logs. And this a strange. He is created but not visible in the list of users in CCM - yes that's right.
No, in Work Item list I cannot select new-created-users, there also old-list of users.
Our version of CLM 4.0.5. It installed on windows server 2008 R2 enterprise and use MS SQL server 2008 R2.
Where can I do Service Request with IBM Support?
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We tried to investigate this problem. And found that users stored in 2 places:
The lists of users here are different. List of users in xml-file is not the same as in table.
It looks like JTS and QM take users from xml-file, but CCM use this database table.
How we can synchronized this two list of users?
We found issue https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/309819 that the reason can be international locale problem. We work in russian and use russian JTS version.
May is it problem? Right?
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