It's all about the answers!

Ask a question

RM friends missing

Mahari Hill (4861177230) | asked Jan 20 '15, 3:32 p.m.
edited Jan 21 '15, 6:42 a.m. by Paul Slauenwhite (8.4k12)
CLM 405

One of our departments recently added RRC/QM licenses to their RTC install. I went to create a lifecycle project of Analyst/Developer...done.

When I am in RRC, I cannot create a new work item from linking. It says something like "cannot create work item query". I took a look and friends (outbound) is established for qm, ccm, but nothing for rm/jts.

I'm assuming I need to create some friend connections, but I am trying to remember about version 4.x. RRC and JTS are on the same DB. So, I believe I need connections for:

(? only one two more?)

The problem is that /rm/admin is really /jts/admin, and that kind of gets confusing.

Lily Wang commented Jan 20 '15, 7:58 p.m. | edited Jan 21 '15, 3:14 a.m.

Hi Mahari,
Per my understanding, when you registered RM and QM under JTS "Registered Applications", the friend relationship has been created.  As RM and JTS are on the same DB, you can see the keys in CCM/QM Friends(Outbound) should match with JTS Consumer (Inbound).
As you have created LPA project area successfully, I don't think the issue is caused by consumer key setting.
For your issue, is there any error in ccm.log or rm.log? Could you provide the detail error screenshot or error message?

Mahari Hill commented Jan 21 '15, 9:34 a.m.


This dept had just RTC and then acquired a QM license they never used, and 5 floaters for RM. So I don't they installed all products at the same time using JTS setup. Anyway, here is the pic. (Only on creation, attaching a existing work item works fine.)

Mahari Hill commented Jan 21 '15, 4:10 p.m.

Never mind, the friends for JTS should not be there anyway, and as RM and JTS share a DB. This is not an issue.

Lily Wang commented Jan 21 '15, 6:58 p.m.

Can this dept create new work item from RTC project area directly?
When the "Cannot create working copy" issue was happened, could you see any error in rm.log or ccm.log?

Be the first one to answer this question!

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.