[closed] Internal error while updating RRDI 2.0.6 to 5.0.1 using Installation Manager
Dear Experts,
I got the below error while updating the RRDI from 2.0.6 to 5.0.1.
Internal Error occurred
java.lang.NullPointerException
com.ibm.cic.common.core.repository.AbstractBaseRepository.findOffering(AbstractBaseRepository.java:431)
com.ibm.cic.common.core.repository.AbstractBaseRepository.findOffering(AbstractBaseRepository.java:421)
com.ibm.cic.common.core.repository.AbstractBaseRepository.findContent(AbstractBaseRepository.java:710)
com.ibm.cic.common.core.repository.AbstractBaseRepository.addContent(AbstractBaseRepository.java:683)
com.ibm.cic.common.core.repository.AbstractBaseRepository.addContent(AbstractBaseRepository.java:771)
com.ibm.cic.common.core.repository.AbstractRepositoryCacheHandler.cachedAllOfferings(AbstractRepositoryCacheHandler.java:143)
com.ibm.cic.common.core.repository.AbstractRepositoryCacheHandler.findOffering(AbstractRepositoryCacheHandler.java:453)
com.ibm.cic.common.core.internal.repository.RepositoryRef.findOffering(RepositoryRef.java:164)
com.ibm.cic.agent.internal.core.InstallRegistry.getInstalledOfferingOrFix(InstallRegistry.java:841)
com.ibm.cic.agent.internal.core.InstallRegistry$ProfileInstallRegistry.getInstalledOfferingOrFix(InstallRegistry.java:1560)
com.ibm.cic.agent.internal.core.InstallRegistry$ProfileInstallRegistry.getInstalledOffering(InstallRegistry.java:1385)
com.ibm.cic.agent.internal.core.InstallRegistry$ProfileInstallRegistry.getInstalledOfferings(InstallRegistry.java:1417)
com.ibm.cic.agent.core.Profile.getInstalledOfferings(Profile.java:1390)
com.ibm.cic.agent.core.PostSessionManager.getInstalledOfferingOrFixList(PostSessionManager.java:171)
com.ibm.cic.agent.core.PostSessionManager.run(PostSessionManager.java:85)
com.ibm.cic.agent.internal.core.Director.install(Director.java:661)
com.ibm.cic.agent.core.Agent.install(Agent.java:1797)
com.ibm.cic.agent.internal.ui.wizards.UpdateWizard.performTask(UpdateWizard.java:150)
com.ibm.cic.agent.internal.ui.wizards.AgentUIWizard$2.run(AgentUIWizard.java:533)
com.ibm.cic.common.ui.internal.parts.ProgressPart$ProgressJob.run(ProgressPart.java:105)
org.eclipse.core.internal.jobs.Worker.run(Worker.java:53)
Please let me know why this error occurred so that I can proceed with my upgrade,
Thanks
Anbu
The question has been closed for the following reason: "The question is answered, submitter resolved their own issue" by rnaranjo Oct 10 '14, 9:41 a.m.
Accepted answer
Hi Chiossi,
Yes, This happened in Installation Manager when Update option is used to update the RRDI package. The error reflected in the log file is pasted above.
I then tried to install/update again, it told that the package is already installed, so the I modified the package and uninstalled the Cognos package of RRDI and then used modify option to reinstall the Cognos package and proceeded with the upgrade.
The upgrade went fine and the application is already upgraded to 5.0.1
Thank You
Anbu
Comments
Francesco Chiossi
Oct 09 '14, 4:42 a.m.Hello Anbu,
does this happen in Installation Manager when updating the RRDI package?
Do you get any further message in the Installation Manager Logs (File > View Log > Open Log File)?
Best Regards,
Francesco Chiossi