Searching user returns result, but not visible in web client

Yohko Tanaka (105●2●30●39) | asked Sep 17 '14, 3:19 a.m.
edited Sep 17 '14, 3:21 a.m.

Hello

My customer uses RTC 4.0.6.
Some users have problem displaying user list by Internet Explorer.
Such as adding subscriber, searching user seems to work, but results are not displayed.
To be more precise, it seems that results are returned, but not visible.

Does anyone face the same situation?

Comments

Ralph Schoon commented Sep 17 '14, 3:44 a.m.

FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Which version of IE are they using? Have they tried a different browser?

Yohko Tanaka commented Sep 17 '14, 3:49 a.m. | edited Sep 17 '14, 3:50 a.m.

Thank you for the comment.
Users having this probplem using IE9 and IE7.
IE 7 isn't supported, so that's ok.
User who uses IE 10 doen't face this problem.

They don't have a chance to try another browser so far.

Arun K Sriramaiah commented Sep 17 '14, 6:10 a.m.

Hi Yohko,

Please verify the user is member of JazzGroup's and also verify the groups are mapped correctly for applications (jts, ccm and QM).

Regards,

Arun.

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