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Shuchita Tripathi
(314●3●65●95) edited
Sep 12 '14, 12:39 a.m.

I am doing import of DOORS requirement to DNG using ReqIF.

Sometimes, after import is completed, I start getting some error. This error is not constant. If i refresh the page, i get some other error. Last line of this error is

RequestError: Unable to load https://<servername>:9444/rm/operations status:500

I re-installed the server and for 2 days it was working fine. Now again I am getting this error.

How to resolve this?

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Mike Jaworski
JAZZ DEVELOPER Sep 11 '14, 8:43 a.m.
 Hi, Could you provide more information about your DNG installation? Which release are you using? Is this a fresh installation, or have you migrated from a previous version of RRC/DNG? If you have migrated, how recently? Could you also attempt to locate the entry in the rm.log file which might correspond to this error? (I would try searching the log file for stack traces that contain words such as "Operations" and/or "Exception") Thanks, Mike Jaworski

Paul Ellis
JAZZ DEVELOPER Sep 11 '14, 8:46 a.m.
Mike - I think this is related to https://jazz.net/forum/questions/162796/what-features-of-dng-will-not-be-available-if-reqif-export-is-done-from-doors-94?redirect=%2Fforum%2Fquestions%2F162796%2Fwhat-features-of-dng-will-not-be-available-if-reqif-export-is-done-from-doors-94 So, RDNG 5.0, if that helps

Shuchita Tripathi
Sep 12 '14, 12:38 a.m.
Hi Michael, I am using DNG 5.0.It is a fresh installation.I searched for the log file and found the following errors in 2 files: rm.log file - SQL Exception #1 SQL Message: A lock could not be obtained within the time requested SQL State: 40XL1 Error Code: 30000 at com.ibm.team.repository.service.internal.db.jdbcwrappers.errlog.AbstractErrLogWrapper.logAndReturnException(AbstractErrLogWrapper.java:98)  ... 44 more Caused by: java.sql.SQLTransactionRollbackException: A lock could not be obtained within the time requested  at org.apache.derby.impl.jdbc.SQLExceptionFactory40.getSQLException(Unknown Source)  rm file 2014-09-12 00:02:27,730 [ http-bio-9444-exec-21] ERROR ibm.rdm.fronting.server.rrs.publish.PublishService  - CRRRS1007E  A problem occurred in the Requirements Management (RM) server: Entry [41545ef1f29df9de] java.lang.NullPointerException  at com.ibm.rdm.fronting.server.rrs.publish.internal.LegacyPublishService.buildLinkType(LegacyPublishService.java:4735)

Shuchita Tripathi
Sep 12 '14, 12:38 a.m.
Hi Paul, The question you have tagged is raised by me. I am still waiting for someone's help on it.

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Question asked: Sep 11 '14, 8:25 a.m.

Question was seen: 19,433 times

Last updated: Sep 12 '14, 12:39 a.m.

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