Issue with export from DNG
When I am trying to export a MS Word or PDF document from our DNG database, several of the artifacts are corrupted. For example, on the browser we can see an artifact that states:
"average count readings from the lamp sensors over at least a 3-second duration" However, when exported the artifact reads: "average count readings from the lamp sensors over at leasta 3-second duration" As you can see, the space between "least" and "a" is deleted. Can you please advise as to how we can rectify this issue? Thank you, Lloyd Ison |
One answer
Benjamin Silverman (4.1k●6●10)
| answered Jan 12 '16, 3:26 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Lloyd,
I'd suggest opening a PMR with support for an issue like this. It sounds like an issue with the source data. Was the data perhaps imported from an external data source like MS Word/Excel? Support would want to take a look at the underlying source of some of the artifacts that exhibit this behavior in order to advise on a solution. Comments How can I open up a PMR? I have opened up an IBM Service Request, is this the same thing?
Benjamin Silverman
commented Jan 12 '16, 3:39 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Apologies, I usually add the link when I suggest opening a PMR but missed that here. But yes, PMR's are logged through the Service Request (SR) tool. I found your PMR and looks like we've already started investigating.
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